Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351811 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Roper St Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Feb 16, 2026 → Apr 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (25 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Apr 4, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 10, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Mar 11, 2026
1 business day (counted)
Running total: 17 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Mar 11 → Apr 4, 2026
17 business days (counted)
Running total: 34 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 4, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Mar 10 Scheduled ▶ Running 16 16
Mar 10 → Mar 11 Ready for Scheduling ▶ Running 1 17
Mar 11 → Apr 4 Scheduled ▶ Running 17 34
Coordinators 34.3d
Billing 2.2d
✗ SLA Missed
Coordinators
34.3 days
Over SLA
Billing
2.2 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Apr 4, 2026 (271 days early)
📅
34.0 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
33.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026
Visit 3 Apr 1, 2026
Visit 4 Apr 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 33.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
34.0d / 2.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 1045 LM w/KR; 1118 KR ack assign; 3/10/2026 1335 T-Th chg from 0700-1500 to 1100-1900; 1907 ack msg; LM w/KR; 2137 KR ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 16, 10:46 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 16, 11:33 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 45m
🚨 16.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Mar 10, 7:08 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 22d 6h
🗓️
Status: Scheduled by Caitlin Mcgee Mar 10, 9:38 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 29m
🚨 14.2 business days
⏱️
▶
3 Labor Added Mar 30, 7:04 AM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
⏱️
Labor Added Mar 31, 11:11 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Mar 31, 11:30 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Apr 1, 10:30 AM
Labor Added → 2x Labor Added → 3x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 5, 0.5
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3, 5, 0.5
⏱️
Labor Added Apr 2, 7:28 AM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 3, 7:41 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Kurt Ruz Apr 4, 6:54 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 9h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 9, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 7h
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 12:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 37m
💰
▶
2 Status: Invoiced Apr 10, 4:23 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259005

Bottlenecks

Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Mar 30, 8:00 AM
Created
Feb 16, 10:46 AM
Invoice #
SM-259005

Work Details (14)

Name Type Status Qty Amount Date
WL-03164757 Labor Open 0.5 $20.00 Mar 30, 7:04 AM
WL-03164767 Labor Open 8 $715.00 Mar 30, 7:05 AM
WL-03164768 Labor Open 0.5 $20.00 Mar 30, 7:06 AM
WL-03166678 Labor Open 0.5 $20.00 Mar 31, 11:11 AM
WL-03166736 Labor Open 0.5 $20.00 Mar 31, 11:30 AM
WL-03168500 Labor Open 3 $715.00 Apr 1, 10:30 AM
WL-03168503 Labor Open 5 $76.00 Apr 1, 10:31 AM
WL-03168504 Labor Open 0.5 $20.00 Apr 1, 10:32 AM
WL-03168509 Labor Open 3 $715.00 Apr 1, 10:32 AM
WL-03168511 Labor Open 5 $76.00 Apr 1, 10:33 AM
WL-03168512 Labor Open 0.5 $20.00 Apr 1, 10:33 AM
WL-03170075 Labor Open 0.5 $20.00 Apr 2, 7:28 AM
WL-03172027 Labor Open 9 $715.00 Apr 3, 7:41 AM
WL-03172028 Labor Open 0.5 $20.00 Apr 3, 7:42 AM

Details