Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351817 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Bon Secours St. Francis Medical Ctr — 1 St. Francis Dr., Greenville SC, 29601

Feb 16, 2026 → Apr 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (40 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Apr 25, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Scheduled
Feb 16 → Apr 25, 2026
49 business days (counted)
Running total: 49 of ? biz days used
Created: Feb 16, 2026 Completed: Apr 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Apr 25 Scheduled ▶ Running 49 49
Coordinators 49.0d
Billing 2.3d
✗ SLA Missed
Coordinators
49.0 days
Over SLA
Billing
2.3 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
49.0 days Total Age
⏱️
49.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
50.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
39 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 20, 2026
Visit 2 Apr 21, 2026
Visit 3 Apr 22, 2026
Visit 4 Apr 23, 2026
Visit 5 Apr 24, 2026
Visit 6 Apr 25, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 49.0 days stuck in "Scheduled"
⏱️
Total Delay 50.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
49.0d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 1045 LM w/KR; 1118 KR ack assign

Timeline

📋
▶
3 Work Order Created Feb 16, 10:52 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 16, 11:33 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 40m
🚨 45.9 business days
⏱️
▶
4 Labor Added Apr 21, 8:28 AM
Labor Added → Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 9
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
3 2x Expenses Added Apr 21, 8:34 AM
2x Expenses Added → Expenses Added → 3x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
4 2x Expenses Added Apr 21, 8:40 AM
2x Expenses Added → Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Apr 22, 5:17 AM
Type: Labor
Status: Open
Qty: 0.5, 9
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Apr 23, 7:40 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.0 business days
⏱️
▶
3 2x Labor Added Apr 25, 8:11 AM
2x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.5
💵
Expenses Added Apr 25, 8:36 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
4 4x Expenses Added Apr 25, 8:46 AM
4x Expenses Added → Expenses Added → 3x Expenses Added → 2x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Apr 25, 8:52 AM
Expenses Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 255
✔️
Status: Completed by Kurt Ruz Apr 25, 9:01 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 67d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 5h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 28m
💰
▶
2 Status: Invoiced May 1, 4:49 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260777

Bottlenecks

Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Apr 21, 8:00 AM
Created
Feb 16, 10:52 AM
Invoice #
SM-260777

Work Details (39)

Name Type Status Qty Amount Date
WL-03193855 Labor Open 5.5 $220.00 Apr 21, 8:28 AM
WL-03193856 Labor Open 0.5 $20.00 Apr 21, 8:30 AM
WL-03193858 Labor Open 9 $715.00 Apr 21, 8:31 AM
WL-03193859 Labor Open 0.5 $20.00 Apr 21, 8:32 AM
WL-03193863 Expenses Open 1 $68.00 Apr 21, 8:34 AM
WL-03193864 Expenses Open 1 $68.00 Apr 21, 8:35 AM
WL-03193865 Expenses Open 1 $68.00 Apr 21, 8:36 AM
WL-03193866 Expenses Open 1 $68.00 Apr 21, 8:37 AM
WL-03193867 Expenses Open 1 $68.00 Apr 21, 8:37 AM
WL-03193868 Expenses Open 1 $68.00 Apr 21, 8:37 AM
WL-03193870 Expenses Open 1 $205.87 Apr 21, 8:40 AM
WL-03193871 Expenses Open 1 $205.87 Apr 21, 8:41 AM
WL-03193872 Expenses Open 1 $205.87 Apr 21, 8:42 AM
WL-03193874 Expenses Open 1 $205.87 Apr 21, 8:43 AM
WL-03193875 Expenses Open 1 $205.89 Apr 21, 8:45 AM
WL-03195493 Labor Open 0.5 $20.00 Apr 22, 5:17 AM
WL-03195494 Labor Open 9 $715.00 Apr 22, 5:18 AM
WL-03195495 Labor Open 0.5 $20.00 Apr 22, 5:18 AM
WL-03197395 Labor Open 0.5 $20.00 Apr 23, 7:40 AM
WL-03197397 Labor Open 9 $715.00 Apr 23, 7:40 AM
WL-03197399 Labor Open 0.5 $20.00 Apr 23, 7:41 AM
WL-03200847 Labor Open 0.5 $20.00 Apr 25, 8:11 AM
WL-03200848 Labor Open 9 $715.00 Apr 25, 8:11 AM
WL-03200849 Labor Open 0.5 $20.00 Apr 25, 8:12 AM
WL-03200851 Labor Open 4.5 $180.00 Apr 25, 8:13 AM
WL-03200856 Expenses Open 1 $112.00 Apr 25, 8:36 AM
WL-03200859 Expenses Open 1 $3.00 Apr 25, 8:46 AM
WL-03200860 Expenses Open 1 $3.00 Apr 25, 8:47 AM
WL-03200861 Expenses Open 1 $3.00 Apr 25, 8:47 AM
WL-03200862 Expenses Open 1 $3.00 Apr 25, 8:47 AM
WL-03200863 Expenses Open 1 $3.00 Apr 25, 8:48 AM
WL-03200872 Expenses Open 1 $3.00 Apr 25, 8:49 AM
WL-03200873 Expenses Open 1 $6.00 Apr 25, 8:50 AM
WL-03200874 Expenses Open 1 $6.00 Apr 25, 8:50 AM
WL-03200875 Expenses Open 1 $6.00 Apr 25, 8:51 AM
WL-03200876 Expenses Open 1 $6.00 Apr 25, 8:51 AM
WL-03200877 Expenses Open 1 $3.00 Apr 25, 8:52 AM
WL-03200890 Travel Open 255 $183.60 Apr 25, 8:56 AM
WL-03200892 Travel Open 255 $183.60 Apr 25, 8:57 AM

Details