Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351821 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Bon Secours St. Francis Medical Ctr — 1 St. Francis Dr., Greenville SC, 29601

Feb 16, 2026 → May 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (45 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (May 3, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
54d
▶ Clock Running
Status: Scheduled
Feb 16 → May 3, 2026
54 business days (counted)
Running total: 54 of ? biz days used
Created: Feb 16, 2026 Completed: May 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Scheduled ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → May 3 Scheduled ▶ Running 54 54
Coordinators 54.0d
Billing 2.4d
✗ SLA Missed
Coordinators
54.0 days
Over SLA
Billing
2.4 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: May 3, 2026 (242 days early)
📅
54.0 days Total Age
⏱️
54.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
55.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026
Visit 4 Apr 30, 2026
Visit 5 May 1, 2026
Visit 6 May 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 179 days old
🚨
Primary Delay 54.0 days stuck in "Scheduled"
⏱️
Total Delay 55.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
54.0d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/26 1045 LM w/KR; 1118 KR ack assign

Timeline

📋
▶
3 Work Order Created Feb 16, 10:57 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 16, 11:34 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 35m
🚨 50.0 business days
💵
▶
2 3x Expenses Added Apr 27, 9:01 AM
3x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Apr 28, 5:06 AM
Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 9
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Apr 29, 11:43 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Apr 30, 7:45 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 2x Labor Added May 1, 7:30 AM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.75
⏳ 1.0 business days
💵
4x Expenses Added May 3, 6:56 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 3x Expenses Added May 3, 7:05 AM
3x Expenses Added → 2x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
3 2x Travel Added May 3, 7:12 AM
2x Travel Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
✔️
Status: Completed by Kurt Ruz
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 75d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 8h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 10:01 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 26m
💰
▶
2 Status: Invoiced May 8, 4:49 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261510

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Apr 28, 8:00 AM
Created
Feb 16, 10:57 AM
Invoice #
SM-261510

Work Details (32)

Name Type Status Qty Amount Date
WL-03201838 Expenses Open 1 $68.00 Apr 27, 9:01 AM
WL-03201839 Expenses Open 1 $68.00 Apr 27, 9:02 AM
WL-03201840 Expenses Open 1 $68.00 Apr 27, 9:02 AM
WL-03201841 Expenses Open 1 $68.00 Apr 27, 9:02 AM
WL-03201842 Expenses Open 1 $68.00 Apr 27, 9:03 AM
WL-03201843 Expenses Open 1 $68.00 Apr 27, 9:03 AM
WL-03203277 Labor Open 5 $200.00 Apr 28, 5:06 AM
WL-03203278 Labor Open 0.75 $30.00 Apr 28, 5:07 AM
WL-03203279 Labor Open 9 $715.00 Apr 28, 5:08 AM
WL-03203280 Labor Open 0.75 $30.00 Apr 28, 5:10 AM
WL-03205244 Labor Open 0.5 $20.00 Apr 29, 11:43 AM
WL-03205245 Labor Open 9 $715.00 Apr 29, 11:44 AM
WL-03205246 Labor Open 0.5 $20.00 Apr 29, 11:44 AM
WL-03208552 Labor Open 0.5 $20.00 Apr 30, 7:45 AM
WL-03208554 Labor Open 8 $715.00 Apr 30, 7:46 AM
WL-03210455 Labor Open 0.75 $30.00 May 1, 7:30 AM
WL-03210456 Labor Open 0.5 $20.00 May 1, 7:30 AM
WL-03210457 Labor Open 8 $715.00 May 1, 7:31 AM
WL-03210458 Labor Open 0.75 $30.00 May 1, 7:32 AM
WL-03212647 Expenses Open 1 $258.75 May 3, 6:56 AM
WL-03212648 Expenses Open 1 $258.75 May 3, 6:57 AM
WL-03212649 Expenses Open 1 $258.75 May 3, 6:57 AM
WL-03212650 Expenses Open 1 $258.75 May 3, 6:57 AM
WL-03212652 Expenses Open 1 $3.00 May 3, 7:05 AM
WL-03212653 Expenses Open 1 $3.00 May 3, 7:05 AM
WL-03212654 Expenses Open 1 $3.00 May 3, 7:05 AM
WL-03212655 Expenses Open 1 $3.00 May 3, 7:06 AM
WL-03212656 Expenses Open 1 $3.00 May 3, 7:06 AM
WL-03212657 Expenses Open 1 $258.76 May 3, 7:07 AM
WL-03212658 Travel Open 303 $218.16 May 3, 7:12 AM
WL-03212659 Travel Open 303 $218.16 May 3, 7:13 AM
WL-03212660 Labor Open 5 $200.00 May 3, 7:15 AM

Details