Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351826 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Munson Medical Center — 1105 6th St,, Traverse City MI, 49684

Feb 16, 2026 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
4d
▶ Clock Running
Status: Created
Feb 16 → Feb 22, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 22, 2026
Coordinators 4.0d
Billing 2.8d
✓ SLA Met
Coordinators
4.0 days
Over SLA
Billing
2.8 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 179 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
4.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Feb 16, 11:02 AM
Work Order: WO-01351826
Type: CSOL Services
Priority: PSM
⏳ 1.0 business days
⏱️
2x Labor Added Feb 17, 12:06 PM
Type: Labor, Expenses
Status: Open
Qty: 2, 1
⏳ 4.0 business days
✔️
Status: Completed by Jacqueline Burns Feb 22, 7:06 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 18m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Feb 16, 8:00 AM
Created
Feb 16, 11:02 AM
Invoice #
SM-254994

Work Details (2)

Name Type Status Qty Amount Date
WL-03108630 Labor Open 2 $70.00 Feb 17, 12:06 PM
WL-03108631 Expenses Open 1 $283.50 Feb 17, 12:07 PM

Details