Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351841 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 16, 2026 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 9, 2026
✓ SLA Met (12 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 19, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 19 Assigned ▶ Running 3 3
Coordinators 3.0d
Billing 3.3d
✓ SLA Met
Coordinators
3.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Feb 16, 2026 Due: Mar 9, 2026 Completed: Feb 19, 2026 (18 days early)
📅
3.0 days Total Age
⏱️
3.3d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 3.3 days stuck in "Ready to Bill"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP-7 PUMP W/INLET VALVE

Timeline

📋
▶
4 Work Order Created Feb 16, 11:54 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 3.0 business days
✔️
Status: Completed by Kim Pearson Feb 19, 9:21 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Feb 20, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 3.0 business days
📨
▶
3 Status: Invoice Pending Feb 24, 9:45 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-254809
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 16, 11:54 AM
Invoice #
SM-254809

Work Details (1)

Name Type Status Qty Amount Date
WL-03107084 Parts Open 1 $900.50 Feb 16, 11:55 AM

Details