Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351844 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours Rappahannock General Hospital — 101 Harris Drive, Kilmarnock VA, 22482

Feb 16, 2026 → Feb 17, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 16, 2026 Completed: Feb 17, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 17 Ready for Scheduling ▶ Running 1 1 / 5
Feb 17 → Feb 17 Assigned ▶ Running 0 1 / 5
Coordinators 1.2d
Billing 1.0d
✓ SLA Met
Coordinators
1.2 days
Billing
1.0 days
Over SLA
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 17, 2026 (6 days early)
📅
1.0 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
repaired fowler assembly. cycle checked bed. returned to service.
🔍 Technician Findings
previous tech left fowler assembly disassembled.
⚠️ Problem Description
Jon Sanchez: Reported Problem: Head of bed wont raise
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 12:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
3x Labor Added Feb 16, 4:35 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 78
👷
▶
2 Technician Assigned Feb 17, 8:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20h 17m
✔️
Status: Completed by Jon Sanchez Feb 17, 10:09 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 49m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Feb 26, 6:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 8h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 13m, 0m
🚨 74.9 business days
🧾
Invoice Created Jun 12, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 16, 12:02 PM
Invoice #
SM-255042

Work Details (3)

Name Type Status Qty Amount Date
WL-03107573 Labor Open 1.5 $0.00 Feb 16, 4:35 PM
WL-03107574 Labor Open 2 $0.00 Feb 16, 4:35 PM
WL-03107575 Travel Open 78 $0.00 Feb 16, 4:35 PM

Details