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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351850 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Feb 16, 2026 → Apr 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✗ SLA Missed (33 biz days late)
Active: 38 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
38d
▶ Clock Running
Status: Assigned
Feb 16 → Apr 9, 2026
38 business days (counted)
Running total: 38 of 5 biz days used
Created: Feb 16, 2026 Completed: Apr 9, 2026
Business Days Used 38 / 5
0 5d budget +33d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 5
Feb 16 → Apr 9 Assigned ▶ Running 38 38 / 5
Coordinators 38.0d
Billing 0.0d
✗ SLA Missed
Coordinators
38.0 days
Over SLA
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Apr 9, 2026 (44 days late)
📅
38.0 days Total Age
⏱️
38.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
39.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 16, 2026
Visit 2 Apr 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 38.0 days stuck in "Assigned"
⏱️
Total Delay 39.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
38.0d / 0.5d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010612279HTM

2/18 JJ: Repair completed, waiting on PO

🔧 Work Performed
XC 2/16/26 Replaced fowler motor, cpr isolator, put screws back into the fowler linkage and realigned components so head of bed would go up and down. returned bed back to service
🔍 Technician Findings
XC 2/16/26 Head of bed would not go up, screws fell out of linkage causing it to get off track, fowler motor wont spin.
⚠️ Problem Description
Fowler Motor not spinning, Fowler linkage screws missing Coston, Xiraiyah
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 12:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 16, 1:46 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Matthew Bateman
Technician: Xiraiyah Coston
⏳ 4.0 business days
⏱️
3x Labor Added Feb 22, 9:28 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 13
🚨 34.0 business days
👷
Technician Assigned by Mark Franks Apr 9, 2:11 PM
Technician: Yves Dessin
⏱️
▶
2 4x Labor Added Apr 9, 2:21 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 51d 23h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 13, 5:35 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.8 business days
🧾
Invoice Created Apr 16, 1:51 PM
Invoice Number: SM-259127

Bottlenecks

Assigned
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Feb 16, 12:26 PM
Invoice #
SM-259127

Work Details (7)

Name Type Status Qty Amount Date
WL-03115716 Labor Open 1.5 $142.50 Feb 22, 9:28 PM
WL-03115717 Labor Open 0.5 $0.00 Feb 22, 9:28 PM
WL-03115718 Travel Open 13 $0.00 Feb 22, 9:28 PM
WL-03179826 Labor Open 0.5 $47.50 Apr 9, 2:21 PM
WL-03179827 Labor Open 0.5 $0.00 Apr 9, 2:21 PM
WL-03179828 Parts Open 1 $20.91 Apr 9, 2:21 PM
WL-03179829 Parts Open 1 $457.63 Apr 9, 2:21 PM

Details