Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (43 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Feb 16 → Apr 13, 2026
40 business days (counted)
Running total: 40 of ? biz days used
13d
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 30, 2026
13 business days (counted)
Running total: 53 of ? biz days used
Created: Feb 16, 2026Completed: Apr 30, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 16 → Feb 16
Created
▶ Running
0
0
Feb 16 → Apr 13
Assigned
▶ Running
40
40
Apr 13 → Apr 30
Tech On Site
▶ Running
13
53
Coordinators40.0d
Field Work14.0d
Billing20.2d
✗ SLA Missed
Coordinators
40.0 days
Over SLA
Field Work
14.0 days
Over SLA
Billing
20.2 days
Over SLA
Created: Feb 16, 2026
Due: Mar 16, 2026
Completed: Apr 30, 2026 (44 days late)
📅
53.0 daysTotal Age
⏱️
40.0d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
68.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Apr 13, 2026
Visit 2Apr 14, 2026
AI Analysis
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Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay40.0 days stuck in "Assigned"
⏱️
Total Delay68.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
40.0d / 0.5d SLA
Tech On Site
14.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
15.9d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
2.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
4/13/2026 Evaluated- Gain too high. Scroll module replaced, started cleaning.
4/14/2026 Replaced battery on motherboard, cleaned valve block, replaced all O-rings, plunger seal, new helium leak, rebuilt spec-tube with SYS-ALLOY filament. Started up unit, perform fine test procedure, record parameter, chart record MDL/Helium
Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Gain too high, scroll pump noise.
📄Description
VS MD30 Mobile Leak Detector
May 1, 2026 12:47pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Feb 16, 1:07 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨40.0 business days
🔧
Status: Tech On Site by Charles SellonApr 13, 10:21 AM
From:Assigned
To:Tech On Site
Duration in Previous:55d 20h
⏳2.0 business days
⏱️
7x Labor Added Apr 14, 10:36 AM
Type:Labor, Parts
Status:Open
Qty:4, 1
🚨13.0 business days
🔩
2x Parts Added Apr 30, 10:45 AM
Type:Parts
Status:Open
Qty:1
✔️
▶
2
Status: Completed Apr 30, 10:58 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:4m
⏳2.0 business days
💵
Status: Billing Review by Hannah ShawMay 1, 12:47 PM
From:Closed
To:Billing Review
Duration in Previous:1d 1h
🚨16.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAMay 22, 9:11 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:20d 20h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawMay 26, 5:59 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4d 8h
⏳2.8 business days
💰
▶
2
Status: Invoiced May 28, 9:43 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-262990
Bottlenecks
Assigned
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Tech On Site
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 15.9 business days (threshold: 2.0 business days)
Exceeded by 13.9 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 2.3 business days (threshold: 2.0 business days)