Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351854 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Brookhaven National Labratory — 98 Rochester St, Upton NY, 11973

Feb 16, 2026 → Apr 30, 2026

🔴 Behind
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Apr 30)
✗ SLA Missed (62d late)
Dispatch 0.0d
Coordinators 40.7d
Field Work 14.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.7 days
Over SLA
Field Work
14.0 days
Over SLA
Created: Feb 16, 2026 Due: Mar 16, 2026 (60 days overdue)
📅
53.7 days Total Age
⏱️
40.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
54.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 13, 2026
Visit 2 Apr 14, 2026

AI Analysis

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Behind Schedule - Needs Attention
Billing Review • 87 days old
🚨
Primary Delay 40.7 days stuck in "Assigned"
⏱️
Total Delay 54.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
40.7d / 0.5d SLA
Tech On Site
14.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
4/13/2026 Evaluated- Gain too high. Scroll module replaced, started cleaning. 4/14/2026 Replaced battery on motherboard, cleaned valve block, replaced all O-rings, plunger seal, new helium leak, rebuilt spec-tube with SYS-ALLOY filament. Started up unit, perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
Gain too high, scroll pump noise.
📄 Description
VS MD30 Mobile Leak Detector

Timeline

📋
▶
3 Work Order Created Feb 16, 1:07 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 41.0 business days
🔧
Status: Tech On Site by Charles Sellon Apr 13, 10:21 AM
From: Assigned
To: Tech On Site
Duration in Previous: 55d 20h
⏳ 2.0 business days
⏱️
7x Labor Added Apr 14, 10:36 AM
Type: Labor, Parts
Status: Open
Qty: 4, 1
🚨 13.0 business days
🔩
2x Parts Added Apr 30, 10:45 AM
Type: Parts
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Apr 30, 10:58 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw May 1, 12:47 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 1h

Bottlenecks

Assigned
Duration: 40.7 business days (threshold: 4.0 business hours)
Exceeded by 40.2 business days
Tech On Site
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Feb 16, 1:07 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03185035 Labor Open 4 $1,027.20 Apr 14, 10:36 AM
WL-03185036 Labor Open 4 $0.00 Apr 14, 10:36 AM
WL-03185037 Parts Open 1 $0.00 Apr 14, 10:36 AM
WL-03185038 Parts Open 1 $0.00 Apr 14, 10:36 AM
WL-03185039 Parts Open 1 $0.00 Apr 14, 10:36 AM
WL-03185040 Parts Open 1 $0.00 Apr 14, 10:36 AM
WL-03185041 Parts Open 1 $0.00 Apr 14, 10:36 AM
WL-03208817 Parts Open 1 $0.00 Apr 30, 10:45 AM
WL-03208818 Parts Open 1 $0.00 Apr 30, 10:45 AM

Details