Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351856 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Feb 16, 2026 → Feb 23, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Invoiced (Feb 23)
✓ SLA Met (311d early)
Dispatch 0.0d
Field Work 4.9d
Incomplete 1.0d (excluded)
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Field Work
4.9 days
Over SLA
Incomplete (excluded from total)
1.0 days
Billing
1.4 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Feb 23, 2026 (311 days early)
📅
5.7 days Total Age
⏱️
4.7d in Tech On Site Longest Stage
🔄
8 transitions Status Changes
⚠️
6.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Israel Martell — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 16, 2026
Visit 2 Feb 19, 2026

AI Analysis

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Completed with minor delays
Invoiced • 87 days old
🚨
Primary Delay 4.7 days stuck in "Tech On Site"
⏱️
Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Tech On Site
4.7d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Incomplete
1.0d
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 SRobinson- Dispatching WO to Israel for this week.

🔧 Work Performed
2/16/2026 - IM - FCO 81
🔍 Technician Findings
2/16/2026 - IM - FCO 81
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 16, 1:24 PM
Work Order: WO-01351856
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Feb 16, 1:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-02-16T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Tech On Site
Duration in Previous: 6m, 0m
⏱️
5x Labor Added Feb 16, 8:57 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.016666666666667, 35, 36
⏳ 3.4 business days
⏱️
4x Labor Added Feb 19, 10:20 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2.5, 0.016666666666667, 35
🚗
Status: Tech Off Site by Israel Martell Feb 20, 5:32 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4d 4h
✔️
Status: Completed by Israel Martell Feb 20, 6:16 PM
From: Tech Off Site
To: Completed
Duration in Previous: 44m
⚠️
Status: Incomplete by Israel Martell Feb 20, 10:27 PM
From: Completed
To: Incomplete
Duration in Previous: 4h 10m
⏳ 1.2 business days
🏁
Status: Closed by Israel Martell Feb 23, 10:43 AM
From: Incomplete
To: Closed
Duration in Previous: 2d 12h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 25, 11:29 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 0h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Tech On Site
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 16, 8:00 AM
Created
Feb 16, 1:24 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03108040 Labor Open 1.5 $0.00 Feb 16, 8:57 PM
WL-03108041 Labor Open 5 $237.50 Feb 16, 8:57 PM
WL-03108042 Labor Open 0.016666666666667 $155.00 Feb 16, 8:57 PM
WL-03108043 Travel Open 35 $0.00 Feb 16, 8:57 PM
WL-03108044 Travel Open 36 $0.00 Feb 16, 8:57 PM
WL-03113244 Labor Open 1 $0.00 Feb 19, 10:20 PM
WL-03113245 Labor Open 2.5 $237.50 Feb 19, 10:20 PM
WL-03113246 Labor Open 0.016666666666667 $155.00 Feb 19, 10:20 PM
WL-03113247 Travel Open 35 $0.00 Feb 19, 10:20 PM
WL-03119274 Labor Open 0.016666666666667 $76.00 Feb 25, 11:29 AM

Details