Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351858 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours Rappahannock General Hospital — 101 Harris Drive, Kilmarnock VA, 22482

Feb 16, 2026 → Feb 17, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 16, 2026 Completed: Feb 17, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 17 Ready for Scheduling ▶ Running 1 1 / 5
Feb 17 → Feb 17 Assigned ▶ Running 0 1 / 5
Coordinators 1.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
1.2 days
Field Work
0.0 days
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 17, 2026 (6 days early)
📅
1.0 days Total Age
⏱️
8.9d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 8.9 days stuck in "Closed"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Checked bed at request of GE. no issue found. returned to service.
🔍 Technician Findings
no issue found
⚠️ Problem Description
Jon Sanchez: No issue documented. asked by GE to confirm proper operation.
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 1:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
Labor Added Feb 16, 4:50 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 17, 8:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 53m
✔️
▶
2 Status: Completed Feb 17, 10:14 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 8.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 2:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 16h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21m, 0m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 8.9 business days (threshold: 1.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 16, 1:25 PM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03107619 Labor Open 1 $0.00 Feb 16, 4:50 PM

Details