Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351860 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours Rappahannock General Hospital — 101 Harris Drive, Kilmarnock VA, 22482

Feb 16, 2026 → Mar 12, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Mar 12)
✗ SLA Missed (17d late)
Dispatch 0.0d
Material Management 1.3d
Coordinators 18.4d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
18.4 days
Over SLA
Billing
1.0 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Mar 12, 2026 (16 days late)
📅
18.7 days Total Age
⏱️
18.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
20.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 16, 2026
Visit 2 Mar 12, 2026

AI Analysis

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Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay 18.0 days stuck in "Assigned"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Awaiting Parts
1.3d / 3.0d SLA
Assigned
18.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Awaiting parts/ parts were ordered

🔧 Work Performed
troubleshot bed, researched parts, ordered parts. 3/12/16: Bed repaired. cycle checked, returned to service.
🔍 Technician Findings
foot motor needs replacing.
⚠️ Problem Description
Jon Sanchez: Foot of bed not moving.
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 1:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
3 Labor Added Feb 16, 4:45 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00090467
Status: Closed
📦
Status: Awaiting Parts by Jon Sanchez
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 3h 20m
👷
▶
2 Technician Assigned Feb 17, 10:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Awaiting Parts
To: Assigned
Duration in Previous: 17h 50m
🔩
4x Parts Added Feb 18, 8:48 AM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 17.0 business days
⏱️
▶
2 3x Labor Added Mar 12, 3:52 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23d 4h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 18, 12:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 8h
📨
▶
2 Status: Invoice Pending Mar 18, 11:03 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256803

Bottlenecks

Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📦
Parts Order 00090467
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Feb 16, 1:25 PM
Invoice #
SM-256803

Work Details (8)

Name Type Status Qty Amount Date
WL-03107598 Labor Open 1 $0.00 Feb 16, 4:45 PM
WL-03109934 Parts Open 1 $0.00 Feb 18, 8:48 AM
WL-03109935 Parts Open 1 $0.00 Feb 18, 8:48 AM
WL-03109936 Parts Open 1 $0.00 Feb 18, 8:48 AM
WL-03109937 Expenses Open 1 $0.00 Feb 18, 8:48 AM
WL-03141722 Labor Open 1.5 $0.00 Mar 12, 3:52 PM
WL-03141723 Labor Open 3.5 $0.00 Mar 12, 3:52 PM
WL-03141724 Travel Open 78 $0.00 Mar 12, 3:52 PM

Details