Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351861 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA TORRESDALE HOSPITAL — 10800 Knights Rd, Philadelphia PA, 19114

Feb 16, 2026 → Feb 26, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Feb 27)
⏸ 9d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 8.2d
Coordinators 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.2 days
Over SLA
Coordinators
0.9 days
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 27, 2026 (3 days late)
📅
8.7 days Total Age
⏱️
8.2d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
8.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 16, 2026
Visit 2 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 87 days old
🚨
Primary Delay 8.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
8.2d / 3.0d SLA
Reschedule
0.4d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced pivot block on brake rod.
🔍 Technician Findings
Tech found the screw missing bolts and damage transfer case
⚠️ Problem Description
Pete Ramos: not working caster transfer caster left side rail
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Feb 16, 1:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 16, 3:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 30m
📦
▶
2 Parts Requested Feb 16, 5:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 1h 11m
⏱️
3x Labor Added Feb 16, 5:26 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 65
⚠️ 8.8 business days
🔩
▶
2 6x Parts Added Feb 26, 3:51 PM
6x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 9d 22h
⏱️
▶
2 3x Labor Added Feb 26, 7:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 3h 17m, 0m
⏳ 3.9 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 4, 2:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 7h
📨
▶
2 Status: Invoice Pending Mar 4, 2:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 51.9 business days
🧾
Invoice Created May 14, 8:00 AM
Invoice Number: SM-255526

Bottlenecks

Awaiting Parts
Duration: 8.2 business days (threshold: 3.0 business days)
Exceeded by 5.2 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📦
Parts Order 00090469
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Feb 16, 1:27 PM
Invoice #
SM-255526

Work Details (12)

Name Type Status Qty Amount Date
WL-03107650 Labor Open 1.5 $0.00 Feb 16, 5:26 PM
WL-03107651 Labor Open 1 $0.00 Feb 16, 5:26 PM
WL-03107652 Travel Open 65 $0.00 Feb 16, 5:26 PM
WL-03121605 Parts Open 1 $0.00 Feb 26, 3:51 PM
WL-03121606 Parts Open 1 $0.00 Feb 26, 3:51 PM
WL-03121607 Parts Open 1 $0.00 Feb 26, 3:51 PM
WL-03121608 Parts Open 2 $0.00 Feb 26, 3:51 PM
WL-03121609 Parts Open 2 $0.00 Feb 26, 3:51 PM
WL-03121610 Expenses Open 1 $0.00 Feb 26, 3:51 PM
WL-03122092 Labor Open 1 $0.00 Feb 26, 7:06 PM
WL-03122093 Labor Open 1 $0.00 Feb 26, 7:06 PM
WL-03122094 Travel Open 27 $0.00 Feb 26, 7:06 PM

Details