Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351862 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Feb 16, 2026 → Mar 13, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Mar 13)
✗ SLA Missed (14d late)
Coordinators 19.7d
Billing 3.6d
✗ SLA Missed
Coordinators
19.7 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
19.7 days Total Age
⏱️
19.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
21.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 10, 2026
Visit 2 Mar 11, 2026
Visit 3 Mar 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay 19.7 days stuck in "Scheduled"
⏱️
Total Delay 21.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
19.7d / 2.0d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Config

Timeline

📋
▶
3 Work Order Created Feb 16, 1:28 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: Muad Abdeldayem
🚨 18.0 business days
⏱️
2x Labor Added Mar 11, 12:34 PM
Type: Labor
Status: Open
Qty: 8
💵
▶
2 2x Expenses Added Mar 11, 12:39 PM
2x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Mar 11, 12:44 PM
2x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 12, 1:14 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 12, 1:25 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
✔️
Status: Completed by Muad Abdeldayem Mar 13, 4:12 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 1h, 0m
⏳ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:22 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 13m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 23, 4:19 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Muad Abdeldayem
Scheduled
Mar 10, 9:30 AM
Created
Feb 16, 1:28 PM
Invoice #
SM-257127

Work Details (16)

Name Type Status Qty Amount Date
WL-03139202 Labor Open 8 $1,450.00 Mar 11, 12:34 PM
WL-03139203 Labor Open 8 $1,450.00 Mar 11, 12:34 PM
WL-03139207 Expenses Open 1 $315.98 Mar 11, 12:39 PM
WL-03139209 Expenses Open 1 $3.30 Mar 11, 12:39 PM
WL-03139210 Expenses Open 1 $161.50 Mar 11, 12:42 PM
WL-03139211 Expenses Open 1 $65.00 Mar 11, 12:43 PM
WL-03139214 Expenses Open 1 $215.42 Mar 11, 12:43 PM
WL-03139217 Expenses Open 1 $215.42 Mar 11, 12:44 PM
WL-03139218 Expenses Open 1 $215.42 Mar 11, 12:44 PM
WL-03139227 Expenses Open 1 $68.00 Mar 11, 12:46 PM
WL-03139228 Expenses Open 1 $68.00 Mar 11, 12:46 PM
WL-03139229 Expenses Open 1 $68.00 Mar 11, 12:46 PM
WL-03139230 Expenses Open 1 $68.00 Mar 11, 12:46 PM
WL-03141463 Labor Open 4 $1,450.00 Mar 12, 1:14 PM
WL-03141470 Expenses Open 1 $73.58 Mar 12, 1:16 PM
WL-03141485 Expenses Open 1 $82.34 Mar 12, 1:25 PM

Details