Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351863 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Feb 16, 2026 → Mar 14, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Mar 15)
✗ SLA Missed (16d late)
Coordinators 19.7d
Billing 3.6d
✗ SLA Missed
Coordinators
19.7 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 16, 2026 Due: Dec 31, 2026 Completed: Mar 14, 2026 (292 days early)
📅
19.7 days Total Age
⏱️
19.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
21.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay 19.7 days stuck in "Scheduled"
⏱️
Total Delay 21.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
19.7d / 2.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Config

Timeline

📋
▶
4 Work Order Created Feb 16, 1:30 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Scheduled
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: a0hVU0000057a3tYAA, Allens Augustin
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2m
🚨 17.9 business days
⏱️
▶
2 3x Labor Added Mar 11, 8:25 AM
3x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 12, 6:38 PM
Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 6.5, 1
💵
4x Expenses Added Mar 12, 6:50 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 13, 12:43 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
✔️
Status: Completed by Allens Augustin Mar 15, 11:31 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 26d 20h, 0m
💵
Expenses Added Mar 16, 7:37 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:25 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 16m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 23, 4:16 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Allens Augustin
Scheduled
Mar 10, 9:30 AM
Created
Feb 16, 1:30 PM
Invoice #
SM-257129

Work Details (18)

Name Type Status Qty Amount Date
WL-03138759 Labor Open 8.5 $340.00 Mar 11, 8:25 AM
WL-03138760 Labor Open 7.5 $400.00 Mar 11, 8:25 AM
WL-03138761 Labor Open 7.5 $400.00 Mar 11, 8:25 AM
WL-03138764 Expenses Open 1 $68.00 Mar 11, 8:26 AM
WL-03138765 Expenses Open 1 $68.00 Mar 11, 8:26 AM
WL-03138766 Expenses Open 1 $68.00 Mar 11, 8:26 AM
WL-03138768 Expenses Open 1 $68.00 Mar 11, 8:27 AM
WL-03142148 Labor Open 4 $400.00 Mar 12, 6:38 PM
WL-03142151 Labor Open 6.5 $260.00 Mar 12, 6:40 PM
WL-03142156 Expenses Open 1 $35.00 Mar 12, 6:41 PM
WL-03142154 Expenses Open 1 $729.52 Mar 12, 6:41 PM
WL-03142155 Expenses Open 1 $338.67 Mar 12, 6:41 PM
WL-03142167 Expenses Open 1 $223.00 Mar 12, 6:50 PM
WL-03142168 Expenses Open 1 $223.00 Mar 12, 6:50 PM
WL-03142169 Expenses Open 1 $223.34 Mar 12, 6:50 PM
WL-03142170 Expenses Open 1 $100.00 Mar 12, 6:50 PM
WL-03143369 Expenses Open 1 $0.00 Mar 13, 12:43 PM
WL-03145149 Expenses Open 1 $86.23 Mar 16, 7:37 AM

Details