Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351865 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 16, 2026 → Apr 24, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Apr 24)
⏸ 63d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 45.5d
Coordinators 4.6d
Field Work 0.1d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
45.5 days
Over SLA
Coordinators
4.6 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Apr 24, 2026 (59 days late)
📅
49.7 days Total Age
⏱️
45.5d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
45.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 16, 2026
Visit 2 Apr 24, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay 45.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 45.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Awaiting Parts
45.5d / 3.0d SLA
Reschedule
4.4d / 2.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'260424_MStelter: 1) Retrieved asset from ODS 2) Left Zoom handle seemed to work fine on trip from ODS to shop 3) Replaced left zoom handle 4) Verified function. 5) Returned asset to ODS. '26.02.16_MStelter: 1) tested 2) left stretcher in ODS. Trainied staff member to move propulsion to manual mode until I have parts to repair 3) ordered part
🔍 Technician Findings
'26.02.16_MStelter: ODS complaining about self-propulsion. Found left handle non-functioning.
⚠️ Problem Description
Request REPAIR WO. Left Zoom handle for self-propulsion does not work in forward or reverse. And, sometimes, if the left handle is activated before the right handle, the bed will not move in either direction. Stelter, Mark
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Feb 16, 1:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 16, 1:53 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Mark Stelter
🔧
Status: Tech On Site by Mark Stelter Feb 16, 3:02 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 9m
⏱️
2x Labor Added Feb 16, 3:07 PM
Type: Labor
Status: Open
Qty: 0.5, 1
📦
▶
2 Parts Requested Feb 16, 3:13 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 10m
🚨 46.0 business days
🔩
▶
2 2x Parts Added Apr 20, 4:45 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 63d 0h
⏳ 4.9 business days
🔧
Status: Tech On Site by Mark Stelter Apr 24, 11:55 AM
From: Reschedule
To: Tech On Site
Duration in Previous: 3d 19h
⏱️
▶
2 2x Labor Added Apr 24, 12:27 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 34m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 27, 12:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
Status: Invoice Pending by Hannah Shaw Apr 27, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 14m, 0m
🧾
Invoice Created Apr 28, 8:00 AM
Invoice Number: SM-260222

Bottlenecks

Awaiting Parts
Duration: 45.5 business days (threshold: 3.0 business days)
Exceeded by 42.5 business days
Reschedule
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📦
Parts Order 00090459
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Feb 16, 1:32 PM
Invoice #
SM-260222

Work Details (6)

Name Type Status Qty Amount Date
WL-03107415 Labor Open 0.5 $0.00 Feb 16, 3:07 PM
WL-03107416 Labor Open 1 $0.00 Feb 16, 3:07 PM
WL-03193189 Parts Open 1 $0.00 Apr 20, 4:45 PM
WL-03193190 Expenses Open 1 $0.00 Apr 20, 4:45 PM
WL-03199690 Labor Open 2 $0.00 Apr 24, 12:27 PM
WL-03199691 Labor Open 1 $0.00 Apr 24, 12:27 PM

Details