Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351870 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 16, 2026 → Feb 16, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Feb 16)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 16, 2026 (7 days early)
📅
0.2 days Total Age
⏱️
8.5d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 87 days old
🚨
Primary Delay 8.5 days stuck in "Closed"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced fowler motor and CPR iso
🔍 Technician Findings
Head of bed would drift down over time.
⚠️ Problem Description
Head drifting down. Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 1:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 16, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 13m
🔧
▶
2 Status: Tech On Site Feb 16, 2:57 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Parts
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Feb 16, 3:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 10:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 19h
📨
▶
2 Status: Invoice Pending Feb 26, 10:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-254952

Bottlenecks

Closed
Duration: 8.5 business days (threshold: 1.0 business days)
Exceeded by 7.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 16, 1:33 PM
Invoice #
SM-254952

Work Details (3)

Name Type Status Qty Amount Date
WL-03107394 Labor Open 1.5 $0.00 Feb 16, 3:00 PM
WL-03107395 Parts Open 1 $0.00 Feb 16, 3:00 PM
WL-03107396 Parts Open 1 $0.00 Feb 16, 3:00 PM

Details