Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351878 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 16, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 20 Assigned ▶ Running 4 4
Coordinators 4.0d
Billing 1.5d
✓ SLA Met
Coordinators
4.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Feb 16, 2026 Due: Feb 27, 2026 Completed: Feb 20, 2026 (7 days early)
📅
4.0 days Total Age
⏱️
4.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 4.2 days stuck in "Closed"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure unit is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
pm due Robles, Carlos
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 2:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 16, 6:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 59m
👷
Technician Assigned by Matthew Bateman Feb 16, 7:00 PM
Technician: Carlos Robles
⏳ 4.0 business days
⏱️
Labor Added Feb 20, 9:46 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 20, 5:15 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 23h, 0m
⏳ 4.8 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 2:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 21h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12h 9m, 0m
🚨 68.0 business days
🧾
Invoice Created Jun 3, 4:18 PM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 16, 2:00 PM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03113560 Labor Open 1 $0.00 Feb 20, 9:46 AM

Details