Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351885 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 VIRTUA VOORHEES HOSPITAL — 100 BOWMAN DR, VOORHEES NJ, 08043

Feb 16, 2026 → Present

🔴 Behind
PC Per client agreement
Target: Jul 31, 2026
55 biz days left
Dispatch 21.6d
On Track
Dispatch
21.6 days
Over SLA
Created: Feb 16, 2026 Due: Jul 31, 2026 (77 days left)
📅
64.6 days Total Age
⏱️
21.6d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
21.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 87 days old
🚨
Primary Delay 21.6 days stuck in "Entered"
⏱️
Total Delay 21.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
21.6d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/17/2026 mklose rcvd email from Carolina Martinez. Confirm devices. offered start next week on 200 devices. .. 03/17/2026: ARoosa - Called 856-247-3000, xfer to biomed, Spoke to M. Steven and I am emailing him all the serial #'s so he can verify and will reply all to email. msteven4@virtua.org
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 16, 2:02 PM
Work Order: WO-01351885
Type: FCO
Priority: PC
🚨 22.0 business days
📅
Status: Ready for Scheduling by Megan Klose Mar 17, 2:21 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 28d 23h

Bottlenecks

Entered
Duration: 21.6 business days (threshold: 4.0 business hours)
Exceeded by 21.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 16, 2:02 PM
Invoice #
N/A

Details