Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351896 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA FORT WALTON DESTIN HOSPITAL — 1000 MAR WALT DR, FORT WALTON BEACH FL, 32547

Feb 16, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 28 biz days
Paused: 145 biz days
24d
▶ Clock Running
Status: Created
Feb 16 → Mar 20, 2026
24 business days (counted)
Running total: 24 of ? biz days used
⏸145d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Oct 16, 2026
145 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 22, 2026
4 business days (counted)
Running total: 28 of ? biz days used
Created: Feb 16, 2026 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Mar 20 Created ▶ Running 24 24
Mar 20 → Oct 16 Ready for Release ⏸ Paused 145 —
Oct 16 → Oct 22 Ready for Scheduling ▶ Running 4 28
Dispatch 24.0d
Holding 146.0d (excluded)
On Track
Dispatch
24.0 days
Over SLA
Holding (excluded from total)
146.0 days
Created: Feb 16, 2026 Due: Feb 5, 2027 (106 days left)
📅
173.0 days Total Age
⏱️
146.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
23.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 247 days old
🚨
Primary Delay 146.0 days stuck in "Ready for Release"
⏱️
Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
24.0d / 0.5d SLA
Ready for Release
146.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2026 ALuman - called (850) 862-1111. Operator xfer to Biomed. spoke Frank. Provided SN and he confirmed it is in service. Ship ATTN: Biomed/Frank. No credentialing, call when they arrive and Frank will meet them at the front. Handed off to Regional Planner to schedule. sent confirmation email to frank.conti@gehealthcare.com

04/01/2026 THolmes- Called back to (850) 862-1111, ret. VM from Frank, Bio Med conf POC; pref. hours: 7am - after 3pm no wknds. Contact Bio med when tech arrives. Will fu w/email frank.conti@gehealthcare.com 04/01/2026 THolmes- Called 8508621111, xfer to Biomed, No answer, VM/LM

⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 16, 2:02 PM
Work Order: WO-01351896
Type: FCO
Priority: PC
🚨 24.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 31d 18h
🚨 146.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Oct 16, 3:56 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 210d 6h

Bottlenecks

Entered
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 16, 2:02 PM
Invoice #
N/A

Details