📍 HCA FLORIDA FORT WALTON DESTIN HOSPITAL — 1000 MAR WALT DR, FORT WALTON BEACH FL, 32547
Feb 16, 2026 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
0 biz days remaining
Active: 24 biz days
Paused: 102 biz days
24d
▶ Clock Running
Status: Created
Feb 16 → Mar 20, 2026
24 business days (counted)
Running total: 24 of ? biz days used
⏸102d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Aug 14, 2026
102 business days (not counted)
Created: Feb 16, 2026Today
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 16 → Mar 20
Created
▶ Running
24
24
Mar 20 → Aug 14
Ready for Release
⏸ Paused
102
—
Dispatch24.0d
On Track
Dispatch
24.0 days
Over SLA
Created: Feb 16, 2026
Due: Jul 31, 2026 (14 days overdue)
📅
126.0 daysTotal Age
⏱️
24.0d in EnteredLongest Stage
🔄
1 transitionsStatus Changes
⚠️
23.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Behind Schedule - Needs Attention
Ready for Release • 178 days old
🚨
Primary Delay24.0 days stuck in "Entered"
⏱️
Total Delay23.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
24.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/01/2026 THolmes- Called back to (850) 862-1111, ret. VM from Frank, Bio Med conf POC; pref. hours: 7am - after 3pm no wknds. Contact Bio med when tech arrives. Will fu w/email frank.conti@gehealthcare.com 04/01/2026 THolmes- Called 8508621111, xfer to Biomed, No answer, VM/LM
⚠️Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE,
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
Patient Monitor
📞Call Description
FMI 36168
📧
Email: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - HCA FLORIDA FORT WALTON DESTIN HOSPITAL, FORT WALTON BEACH, FL
Completed Apr 1, 2026
To: frank.conti@gehealthcare.com
CC: central.scheduling@emsar.com; tavon.holmes@emsar.com; angela.roosa@emsar.com; ricky.bailey@emsar.com; ashley.luman@emsar.com
BCC:
Attachment: FMI 36168-2_UMDC Customer Letter_English_US_FINAL.PDF, Vendor Letter for Customers 36168 EMSAR.pdf
Subject: Field Action Notice - FMI 36168 - GE Healthcare - Carescape and Patient Monitors - HCA FLORIDA FORT WALTON DESTIN HOSPITAL, FORT WALTON BEACH, FL
Body:
Hello Frank,
Thank you for taking my call today. As disc
📧
Live Call_Followed Up With Email
Completed Apr 1, 2026
04/01/2026 THolmes- Called back to (850) 862-1111, ret. VM from Frank, Bio Med conf POC; pref. hours: 7am - after 3pm no wknds. Contact Bio med when tech arrives. Will fu w/email frank.conti@geheaalthcare.com
📞
Live Call_Left Message
Completed Apr 1, 2026
04/01/2026 THolmes- Called 8508621111, xfer to Biomed,No answer, VM/LM
Timeline
📋
Work Order Created Feb 16, 2:02 PM
Work Order:WO-01351896
Type:FCO
Priority:PC
🚨24.0 business days
✅
Status: Ready for Release by Mandy NewmanMar 20, 9:19 AM
From:Entered
To:Ready for Release
Duration in Previous:31d 18h
Bottlenecks
Entered
Duration: 24.0 business days (threshold: 4.0 business hours)