Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351921 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CARILION MATERIALS MANAGEMENT — 1915 PLANTATION RD NE, ROANOKE VA, 24012

Feb 16, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 5, 2027
69 biz days remaining
Active: 24 biz days
Paused: 149 biz days
24d
▶ Clock Running
Status: Created
Feb 16 → Mar 20, 2026
24 business days (counted)
Running total: 24 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Oct 22, 2026
149 business days (not counted)
Created: Feb 16, 2026 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Mar 20 Created ▶ Running 24 24
Mar 20 → Oct 22 Ready for Release ⏸ Paused 149 —
Dispatch 24.0d
On Track
Dispatch
24.0 days
Over SLA
Created: Feb 16, 2026 Due: Feb 5, 2027 (106 days left)
📅
173.0 days Total Age
⏱️
24.0d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
23.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 247 days old
🚨
Primary Delay 24.0 days stuck in "Entered"
⏱️
Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
24.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/14/2026: ARoosa-Called 540-981-7000 xfer to biomed, goes to TSC group, was on hold for over 5 min. waiting to be answered by operator so I disconnected, sending email to althornhill@carilionclinic.org, tafoster@carilionclinic.org, & chjones@carilionclinic.org to see if any will confirm devices. 03/10/2026 SRobinson- Called John Lacoy, 4344733261. Went to VM, but was unable to LM due to mailbox being full. Called Corey Briggs, 5406130335. It went to VM, LM. Also going to send email to corey.briggs@gehealthcare.com to try to confirm and schedule for next week.
⚠️ Problem Description
FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101) monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
Patient Monitor
📞 Call Description
FMI 36168

Timeline

📋
Work Order Created Feb 16, 2:02 PM
Work Order: WO-01351921
Type: FCO
Priority: PC
🚨 24.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:20 AM
From: Entered
To: Ready for Release
Duration in Previous: 31d 18h

Bottlenecks

Entered
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
FCO
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 16, 2:02 PM
Invoice #
N/A

Details