Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01351926 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BRIGHAM & WOMENS MASS GENERAL HEALTH CARE CENTER — 20 PATRIOT PL, FOXBOROUGH MA, 02035

Feb 16, 2026 → Present

🔴 Behind

PC

SLA Clock

Per client agreement · Target: Jul 31, 2026

0 biz days remaining

Active: 24 biz days

Paused: 102 biz days

24d

▶ Clock Running

Status: Created

Feb 16 → Mar 20, 2026

24 business days (counted)

Running total: 24 of ? biz days used

⏸102d

⏸ Clock Paused

Status: Ready for Release

Mar 20 → Aug 14, 2026

102 business days (not counted)

Created: Feb 16, 2026 Today

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 16 → Mar 20	Created	▶ Running	24	24
Mar 20 → Aug 14	Ready for Release	⏸ Paused	102	—

Dispatch 24.0d

On Track

Dispatch
24.0 days
Over SLA

Created: Feb 16, 2026 Due: Jul 31, 2026 (14 days overdue)

📅

126.0 days Total Age

⏱️

24.0d in Entered Longest Stage

🔄

1 transitions Status Changes

⚠️

23.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

Powered by OpenAI

Generating AI analysis...

Behind Schedule - Needs Attention

Ready for Release • 178 days old

🚨

Primary Delay 24.0 days stuck in "Entered"

⏱️

Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

24.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description

                        FMI 36168: Potential FLEX-3S2P battery failures with certain CARESCAPE B450, CARESCAPE ONE, 
B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
Purpose: Replace and destroy/scrap affected batteries delivered with CARESCAPE B450, CARESCAPE 
ONE, B1x5M/B1x5P VSP3.0, B1x5M/B1x5P VSP4.0 Patient Monitors and Portrait VSM (MVC101)
monitors, and separate affected FRU batteries. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        Patient Monitor                    

📞 Call Description

                        FMI 36168                    

Timeline

📋

Work Order Created Feb 16, 2:02 PM

Work Order: WO-01351926

Type: FCO

Priority: PC

🚨 24.0 business days

✅

Status: Ready for Release by Mandy Newman Mar 20, 9:19 AM

From: Entered

To: Ready for Release

Duration in Previous: 31d 18h

Bottlenecks

Entered

Duration: 24.0 business days (threshold: 4.0 business hours)

Exceeded by 23.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Ready for Release

Priority

PC

Type

FCO

Branch

N/A

Technician

Unassigned

Scheduled

N/A

Created

Feb 16, 2:02 PM

Invoice #

N/A