Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352157 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Feb 16, 2026 → Feb 16, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Feb 17)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.8d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.8 days
Billing
0.1 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 17, 2026 (6 days early)
📅
0.9 days Total Age
⏱️
8.8d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 87 days old
🚨
Primary Delay 8.8 days stuck in "Closed"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced CPR ISO
🔍 Technician Findings
CPR isolator worn
⚠️ Problem Description
Head drifting down Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 2:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 16, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24m
🔧
Status: Tech On Site by Joe Evans Feb 16, 3:15 PM
From: Assigned
To: Tech On Site
Duration in Previous: 28m
⏱️
2x Labor Added Feb 16, 9:43 PM
Type: Labor
Status: Open
Qty: 1.5, 0.83333333333333
🔩
▶
3 Parts Added Feb 16, 9:49 PM
Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 6h 35m
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 8.5 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 1:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 3h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 2m, 0m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 16, 2:22 PM
Invoice #
SM-255042

Work Details (3)

Name Type Status Qty Amount Date
WL-03108129 Labor Open 1.5 $0.00 Feb 16, 9:43 PM
WL-03108130 Labor Open 0.83333333333333 $0.00 Feb 16, 9:43 PM
WL-03108134 Parts Open 1 $0.00 Feb 16, 9:49 PM

Details