Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352191 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 16, 2026 → Feb 16, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 16, 2026 Completed: Feb 17, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 5
Feb 16 → Feb 17 Assigned ▶ Running 1 1 / 5
Feb 17 → Feb 17 Tech On Site ▶ Running 0 1 / 5
Coordinators 0.1d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.1 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 17, 2026 (6 days early)
📅
0.1 days Total Age
⏱️
8.8d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 8.8 days stuck in "Closed"
⏱️
Total Delay 7.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
8.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'26.02.16_MStelter: Replaced strain reliefs for both power cords. Added zip ties to further protect cords.
🔍 Technician Findings
'26.02.16_MStelter: Strain reliefs for both power cords need replacing,
⚠️ Problem Description
Mark Stelter: Request REPAIR WO. Strain reliefs for both power cords need replacing,
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 4:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 16, 4:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
🔧
▶
2 Status: Tech On Site Feb 16, 7:40 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 0.5, 2
✔️
Status: Completed by Mark Stelter Feb 16, 7:45 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5m, 0m
⚠️ 8.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 1:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 5h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 59m, 0m
🧾
Invoice Created Feb 27, 8:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 8.8 business days (threshold: 1.0 business days)
Exceeded by 7.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Feb 16, 4:20 PM
Invoice #
SM-255042

Work Details (2)

Name Type Status Qty Amount Date
WL-03107911 Labor Open 0.5 $0.00 Feb 16, 7:44 PM
WL-03107912 Parts Open 2 $0.00 Feb 16, 7:44 PM

Details