Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352204 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Feb 16, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (8 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Feb 16, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0
Feb 16 → Feb 17 Assigned ▶ Running 1 1
Feb 17 → Feb 17 Tech On Site ▶ Running 0 1
Coordinators 0.1d
Field Work 0.0d
Billing 1.1d
✓ SLA Met
Coordinators
0.1 days
Field Work
0.0 days
Billing
1.1 days
Over SLA
Created: Feb 16, 2026 Due: Apr 3, 2026 Completed: Feb 17, 2026 (45 days early)
📅
0.1 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'26.02.16_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'26.02.16_MStelter: Asset is due for PM.
⚠️ Problem Description
Mark Stelter: Request PM WO with due date of 4/4/2026.
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Feb 16, 4:41 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: Mark Stelter
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
🔧
Status: Tech On Site by Mark Stelter Feb 16, 7:57 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 11m
⏱️
▶
2 Labor Added Feb 16, 8:03 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 5:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 21h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 57m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Feb 16, 4:41 PM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03107945 Labor Open 1 $0.00 Feb 16, 8:03 PM

Details