Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352205 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 16, 2026 → Feb 18, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Feb 16, 2026 Completed: Feb 18, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 16 Ready for Scheduling ▶ Running 0 0 / 5
Feb 16 → Feb 18 Assigned ▶ Running 2 2 / 5
Coordinators 2.0d
Billing 0.0d
✓ SLA Met
Coordinators
2.0 days
Over SLA
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 18, 2026 (5 days early)
📅
2.0 days Total Age
⏱️
8.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 8.2 days stuck in "Closed"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Closed
8.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

awaiting po

🔧 Work Performed
replaced broken footboard connector caused by Hercules mattress
🔍 Technician Findings
found unit with footboard inop
⚠️ Problem Description
Carlos Robles: footboard connector
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 4:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 16, 5:58 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Side Kick Technician
👷
Technician Assigned by Matthew Bateman Feb 16, 6:56 PM
Technician: Carlos Robles
⏳ 2.0 business days
⏱️
2x Labor Added Feb 18, 11:45 AM
Type: Labor, Parts
Status: Open
Qty: 2, 1
✔️
Status: Completed by Carlos Robles Feb 18, 5:02 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 23h, 0m
⚠️ 8.9 business days
📄
▶
2 Status: Ready to Bill Mar 2, 8:41 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 67.0 business days
🧾
Invoice Created Jun 3, 4:18 PM
Invoice Number: SM-255305

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 16, 4:41 PM
Invoice #
SM-255305

Work Details (2)

Name Type Status Qty Amount Date
WL-03110239 Labor Open 2 $190.00 Feb 18, 11:45 AM
WL-03110240 Parts Open 1 $162.38 Feb 18, 11:45 AM

Details