Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352214 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 16, 2026 → Feb 17, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Feb 17)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Billing
0.0 days
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 17, 2026 (6 days early)
📅
1.3 days Total Age
⏱️
7.8d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 87 days old
🚨
Primary Delay 7.8 days stuck in "Closed"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Closed
7.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm on unit as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
Preventative Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 4:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 8:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 25m
⏱️
Labor Added Feb 17, 10:28 AM
Type: Labor
Status: Open
Qty: 1
💵
Expenses Added Feb 17, 12:12 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 17, 12:36 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 17m, 0m
⚠️ 8.0 business days
📄
▶
2 Status: Ready to Bill Feb 26, 10:55 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-254958

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Assigned
Duration: 4.3 business hours (threshold: 4.0 business hours)
Exceeded by 0.3 business hours
Closed
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 16, 4:52 PM
Invoice #
SM-254958

Work Details (2)

Name Type Status Qty Amount Date
WL-03108473 Labor Open 1 $0.00 Feb 17, 10:28 AM
WL-03108635 Expenses Open 1 $0.00 Feb 17, 12:12 PM

Details