Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352218 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 23226

Feb 16, 2026 → Feb 17, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 23, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Feb 16, 2026 Completed: Feb 17, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 16 → Feb 16 Created ▶ Running 0 0 / 5
Feb 16 → Feb 17 Ready for Scheduling ▶ Running 1 1 / 5
Feb 17 → Feb 17 Assigned ▶ Running 0 1 / 5
Coordinators 1.6d
Billing 1.6d
✓ SLA Met
Coordinators
1.6 days
Over SLA
Billing
1.6 days
Over SLA
Created: Feb 16, 2026 Due: Feb 23, 2026 Completed: Feb 17, 2026 (6 days early)
📅
1.0 days Total Age
⏱️
7.7d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 178 days old
🚨
Primary Delay 7.7 days stuck in "Closed"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Closed
7.7d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure bed is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
Preventative Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 16, 4:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 17, 8:18 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Carlos Robles
⏱️
Labor Added Feb 17, 10:32 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Carlos Robles Feb 17, 1:00 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 41m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 2:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12h 30m
🚨 68.0 business days
🧾
Invoice Created Jun 3, 4:18 PM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 4.7 business hours (threshold: 4.0 business hours)
Exceeded by 0.7 business hours
Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 16, 4:54 PM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03108476 Labor Open 1 $0.00 Feb 17, 10:32 AM

Details