Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352246 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mercy Health — West Hospital — 3300 Mercy Health Blvd., Cincinnati OH, 45211

Feb 16, 2026 → Apr 12, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Apr 12)
✗ SLA Missed (44d late)
Dispatch 0.0d
Coordinators 40.0d
Billing 2.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Apr 12, 2026 (263 days early)
📅
39.0 days Total Age
⏱️
37.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 6, 2026
Visit 2 Apr 7, 2026
Visit 3 Apr 8, 2026
Visit 4 Apr 9, 2026
Visit 5 Apr 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay 37.0 days stuck in "Scheduled"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
37.0d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026 1940 CM ack msg; LM w/JaB; 2/17/26 0719 JBu avail; LM w/Amy re cnfm; 2/18/2026 1757 CM LM w/Amy re cnfm; 1831 Amy cnfm; 1926 ack cnfm; LM w/JaB; 2/19/26 0558 JBu ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 16, 7:46 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.5 business days
👷
▶
2 Technician Assigned Feb 19, 9:43 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 13h
🚨 34.0 business days
⏱️
▶
2 3x Labor Added Apr 7, 4:45 PM
3x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
⏱️
▶
2 2x Labor Added Apr 8, 5:05 PM
2x Labor Added → 10x Expenses Added
💵
10x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added Apr 8, 5:12 PM
Type: Travel
Status: Open
Qty: 325
⏳ 2.8 business days
⏱️
3x Labor Added Apr 12, 11:24 AM
Type: Labor
Status: Open
Qty: 8, 4.5
✔️
Status: Completed by Jacqueline Burns Apr 12, 11:52 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 52d 1h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 16, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
📨
Status: Invoice Pending by Timothy Amburgey Apr 17, 9:44 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 55m
💰
▶
2 Status: Invoiced Apr 17, 5:07 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259531

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Apr 7, 10:00 AM
Created
Feb 16, 7:46 PM
Invoice #
SM-259531

Work Details (23)

Name Type Status Qty Amount Date
WL-03176438 Labor Open 4.5 $180.00 Apr 7, 4:45 PM
WL-03176439 Labor Open 3 $830.00 Apr 7, 4:45 PM
WL-03176440 Labor Open 5 $76.00 Apr 7, 4:45 PM
WL-03176441 Expenses Open 1 $194.46 Apr 7, 4:46 PM
WL-03176442 Expenses Open 1 $17.00 Apr 7, 4:46 PM
WL-03176443 Expenses Open 1 $68.00 Apr 7, 4:46 PM
WL-03178268 Labor Open 5 $76.00 Apr 8, 5:05 PM
WL-03178269 Labor Open 3 $830.00 Apr 8, 5:05 PM
WL-03178275 Expenses Open 1 $194.46 Apr 8, 5:09 PM
WL-03178276 Expenses Open 1 $194.46 Apr 8, 5:09 PM
WL-03178277 Expenses Open 1 $194.46 Apr 8, 5:09 PM
WL-03178278 Expenses Open 1 $17.00 Apr 8, 5:09 PM
WL-03178279 Expenses Open 1 $17.00 Apr 8, 5:09 PM
WL-03178280 Expenses Open 1 $17.00 Apr 8, 5:09 PM
WL-03178282 Expenses Open 1 $68.00 Apr 8, 5:10 PM
WL-03178283 Expenses Open 1 $68.00 Apr 8, 5:10 PM
WL-03178284 Expenses Open 1 $68.00 Apr 8, 5:10 PM
WL-03178285 Expenses Open 1 $68.00 Apr 8, 5:10 PM
WL-03178291 Travel Open 325 $234.00 Apr 8, 5:12 PM
WL-03178292 Travel Open 325 $234.00 Apr 8, 5:12 PM
WL-03183074 Labor Open 8 $830.00 Apr 12, 11:24 AM
WL-03183075 Labor Open 8 $830.00 Apr 12, 11:24 AM
WL-03183076 Labor Open 4.5 $180.00 Apr 12, 11:24 AM

Details