Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352247 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mercy Health — West Hospital — 3300 Mercy Health Blvd., Cincinnati OH, 45211

Feb 16, 2026 → Apr 19, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Apr 20)
✗ SLA Missed (51d late)
Coordinators 45.1d
Billing 4.1d
✗ SLA Missed
Coordinators
45.1 days
Over SLA
Billing
4.1 days
Over SLA
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Apr 20, 2026 (255 days early)
📅
44.1 days Total Age
⏱️
42.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
45.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 13, 2026
Visit 2 Apr 14, 2026
Visit 3 Apr 15, 2026
Visit 4 Apr 16, 2026
Visit 5 Apr 17, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay 42.1 days stuck in "Scheduled"
⏱️
Total Delay 45.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
42.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA
Invoiced
1.4d
Billing Review
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026 1940 CM ack msg; LM w/JaB; 2/17/26 0719 JBu avail; LM w/Amy re cnfm; 2/18/2026 1757 CM LM w/Amy re cnfm; 1831 Amy cnfm; 1926 ack cnfm; LM w/JaB; 2/19/26 0558 JBu ack cnfm

Timeline

📋
▶
2 Work Order Created Feb 16, 7:47 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.5 business days
👷
▶
2 Technician Assigned Feb 19, 9:43 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 13h
🚨 40.0 business days
⏱️
▶
2 3x Labor Added Apr 15, 11:11 AM
3x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Apr 15, 11:36 AM
2x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
3x Labor Added Apr 19, 11:44 AM
Type: Labor
Status: Open
Qty: 8, 5
💵
4x Expenses Added Apr 19, 11:54 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 350
✔️
Status: Completed by Jacqueline Burns Apr 19, 8:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 59d 10h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 23, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
Status: Invoice Pending by Timothy Amburgey Apr 24, 9:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 38m
💰
Status: Invoiced by Timothy Amburgey Apr 24, 5:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 18m
⏳ 1.9 business days
💵
Status: Billing Review by Yecenia Campos Apr 27, 10:39 AM
From: Invoiced
To: Billing Review
Duration in Previous: 2d 17h
📨
▶
2 Status: Invoice Pending Apr 27, 12:05 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260103

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 42.1 business days (threshold: 2.0 business days)
Exceeded by 40.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Apr 14, 10:00 AM
Created
Feb 16, 7:47 PM
Invoice #
SM-260103

Work Details (20)

Name Type Status Qty Amount Date
WL-03186824 Labor Open 8 $830.00 Apr 15, 11:11 AM
WL-03186825 Labor Open 8 $830.00 Apr 15, 11:11 AM
WL-03186823 Labor Open 4.5 $180.00 Apr 15, 11:11 AM
WL-03186826 Expenses Open 1 $68.00 Apr 15, 11:13 AM
WL-03186827 Expenses Open 1 $68.00 Apr 15, 11:13 AM
WL-03186828 Expenses Open 1 $68.00 Apr 15, 11:13 AM
WL-03186872 Expenses Open 1 $68.00 Apr 15, 11:36 AM
WL-03186873 Expenses Open 1 $68.00 Apr 15, 11:36 AM
WL-03186879 Expenses Open 1 $194.46 Apr 15, 11:38 AM
WL-03186877 Expenses Open 1 $194.46 Apr 15, 11:38 AM
WL-03186878 Expenses Open 1 $194.46 Apr 15, 11:38 AM
WL-03186880 Expenses Open 1 $194.46 Apr 15, 11:38 AM
WL-03186881 Expenses Open 1 $10.00 Apr 15, 11:38 AM
WL-03192089 Labor Open 8 $830.00 Apr 19, 11:44 AM
WL-03192088 Labor Open 8 $830.00 Apr 19, 11:44 AM
WL-03192090 Labor Open 5 $200.00 Apr 19, 11:44 AM
WL-03192091 Expenses Open 1 $10.00 Apr 19, 11:54 AM
WL-03192092 Expenses Open 1 $10.00 Apr 19, 11:54 AM
WL-03192098 Travel Open 350 $252.00 Apr 19, 11:55 AM
WL-03192097 Travel Open 350 $252.00 Apr 19, 11:55 AM

Details