📍 Mercy Health — West Hospital — 3300 Mercy Health Blvd., Cincinnati OH, 45211
Feb 16, 2026 → Apr 18, 2026
✅ Completed
PSMLast business day of February 2026
Target:Feb 27, 2026
🕐 Clock stopped: Completed (Apr 18)
✗ SLA Missed (50d late)
Coordinators46.1d
Billing4.1d
✗ SLA Missed
Coordinators
46.1 days
Over SLA
Billing
4.1 days
Over SLA
Created: Feb 17, 2026
Due: Dec 31, 2026
Completed: Apr 18, 2026 (257 days early)
📅
44.0 daysTotal Age
⏱️
40.0d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
44.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1Apr 13, 2026
Visit 2Apr 14, 2026
Visit 3Apr 15, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay40.0 days stuck in "Scheduled"
⏱️
Total Delay44.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.1d / 1.0d SLA
Scheduled
43.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA
Invoiced
1.4d
Billing Review
0.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/16/2026 1940 CM ack msg; LM w/TP; 1943 TP avail; LM w/Amy re cnfm; 2/18/2026 1800 CM 2nd msg w/Amy; 1832 Amy cnfm; 1928 ack cnfm; LM w/TP; 2054 TP ack cnfm; 4/15/26 1028 TP out for rest of week due to family emergency; LM w/Amy; 1155 Amy ack msg and says we don't need to backfill
📅
Vendormate
Apr 14, 2026 5:00pm – 1:00am
Work Order: WO-01352248
Location: Mercy Health — West Hospital
Address: 3300 Mercy Health Blvd., Cincinnati, OH 45211
Contact Name: Amy Kush
Contact Phone: 859-533-1469
Contact Email: amy.kush@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.m
Timeline
📋
▶
2
Work Order Created Feb 16, 7:48 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⏳3.5 business days
👷
▶
2
Technician Assigned Feb 19, 9:29 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From:Ready for Scheduling
To:Scheduled
Duration in Previous:2d 13h
🚨39.0 business days
⏱️
6x Labor Added Apr 14, 6:44 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:4.5, 0.016666666666667, 8, 284
📅
Status: Ready for Scheduling by Wayne RushApr 15, 11:29 AM
From:Scheduled
To:Ready for Scheduling
Duration in Previous:55d 1h
🗓️
Status: Scheduled by Wayne RushApr 15, 11:58 AM
From:Ready for Scheduling
To:Scheduled
Duration in Previous:28m
⏳2.0 business days
⏱️
3x Labor Added Apr 16, 12:43 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:4.5, 1, 284
⏳2.0 business days
💵
▶
2
2x Expenses Added Apr 18, 12:17 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Tori Pringey
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 0h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushApr 23, 3:11 PM
From:Closed
To:Ready to Bill
Duration in Previous:5d 2h
📨
Status: Invoice Pending by Timothy AmburgeyApr 24, 9:49 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 38m
💰
Status: Invoiced by Timothy AmburgeyApr 24, 5:07 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7h 18m
⏳1.9 business days
💵
Status: Billing Review by Yecenia CamposApr 27, 10:39 AM
From:Invoiced
To:Billing Review
Duration in Previous:2d 17h
📨
▶
2
Status: Invoice Pending Apr 27, 12:06 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260103
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)