Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352249 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mercy Health — West Hospital — 3300 Mercy Health Blvd., Cincinnati OH, 45211

Feb 16, 2026 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (2 biz days late)
Active: 11 biz days
🕐 Clock stopped: Canceled (Mar 4, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 27, 2026
6 business days (counted)
Running total: 8 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Mar 4, 2026
3 business days (counted)
Running total: 11 of ? biz days used
Created: Feb 17, 2026 Canceled: Mar 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Scheduled ▶ Running 0 0
Feb 17 → Feb 19 Ready for Scheduling ▶ Running 2 2
Feb 19 → Feb 27 Scheduled ▶ Running 6 8
Feb 27 → Mar 4 Ready for Scheduling ▶ Running 3 11
Coordinators 13.2d
✗ SLA Missed
Coordinators
13.2 days
Over SLA
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Mar 4, 2026 (302 days early)
📅
12.0 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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At Risk - Monitor Closely
Canceled • 178 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.2d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026 1940 CM ack msg; LM w/TP; 1943 TP avail; LM w/Amy re cnfm; 2/18/2026 1800 CM 2nd msg w/Amy; 1832 Amy cnfm; 1928 ack cnfm; LM w/TP; 2054 TP ack cnfm; 2/27/2026 1731 Amy req. TP at other location; ack msg; LM w/TP; 1920 TP ack cxl

Timeline

📋
▶
2 Work Order Created Feb 16, 7:48 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 19, 9:30 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Tori Pringey
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Feb 27, 5:38 PM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 8d 8h
⏳ 3.8 business days
🚫
Status: Canceled by Caitlin Mcgee Mar 4, 2:15 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 4d 20h

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
N/A
Created
Feb 16, 7:48 PM
Invoice #
N/A

Details