Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
Last business day of February 2026
Target:
Feb 27, 2026
🕐 Clock stopped: Canceled (Mar 4)
✗ SLA Missed (5d late)
Coordinators
13.2 days
Over SLA
Created: Feb 17, 2026
Due: Dec 31, 2026
Completed: Mar 4, 2026 (302 days early)
⏱️
7.0d in Scheduled
Longest Stage
🔄
4 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
7.0 days stuck in "Scheduled"
⏱️
Total Delay
9.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
6.2d
/ 1.0d SLA
Scheduled
7.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/16/2026 1940 CM ack msg; LM w/TP; 1943 TP avail; LM w/Amy re cnfm; 2/18/2026 1800 CM 2nd msg w/Amy; 1832 Amy cnfm; 1928 ack cnfm; LM w/TP; 2054 TP ack cnfm; 2/27/2026 1731 Amy req. TP at other location; ack msg; LM w/TP; 1920 TP ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
👷
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
8d 8h
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
4d 20h
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days