Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352250 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Edward Hospital — 801 S Washington St, Naperville IL, 60540

Feb 16, 2026 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (15 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Mar 21, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Feb 18 → Mar 21, 2026
22 business days (counted)
Running total: 23 of ? biz days used
Created: Feb 17, 2026 Completed: Mar 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Scheduled ▶ Running 0 0
Feb 17 → Feb 18 Ready for Scheduling ▶ Running 1 1
Feb 18 → Mar 21 Scheduled ▶ Running 22 23
Dispatch 0.0d
Coordinators 24.1d
Billing 2.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.1 days
Over SLA
Billing
2.4 days
Over SLA
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Mar 19, 2026 (287 days early)
📅
23.0 days Total Age
⏱️
22.1d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
24.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 17, 2026
Visit 2 Mar 18, 2026
Visit 3 Mar 19, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 178 days old
🚨
Primary Delay 22.1 days stuck in "Scheduled"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
22.1d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026 CM LM W/BN; 2/18/2026 1756 CM LM w/BN; 1806 BN ack cnfm

Timeline

📋
▶
3 Work Order Created Feb 16, 7:52 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Feb 18, 6:11 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 22h
🚨 19.7 business days
⏱️
▶
3 Labor Added Mar 17, 8:33 PM
Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 3
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5
🚗
3x Travel Added Mar 17, 8:41 PM
Type: Travel
Status: Open
Qty: 68
⏱️
▶
2 Labor Added Mar 18, 11:31 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Mar 18, 7:31 PM
Type: Labor
Status: Open
Qty: 1.25
⏱️
▶
2 Labor Added Mar 19, 10:03 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 1.5
⏳ 2.0 business days
✔️
Status: Completed by Brittany Newman Mar 21, 11:22 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 30d 16h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:29 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 24m
🧾
▶
2 Invoice Created Mar 27, 3:54 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6h 24m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 22.1 business days (threshold: 2.0 business days)
Exceeded by 20.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Brittany Newman
Scheduled
Mar 17, 12:00 PM
Created
Feb 16, 7:52 PM
Invoice #
SM-257659

Work Details (13)

Name Type Status Qty Amount Date
WL-03148251 Labor Open 1.25 $50.00 Mar 17, 8:33 PM
WL-03148253 Labor Open 1 $40.00 Mar 17, 8:34 PM
WL-03148254 Labor Open 3 $862.00 Mar 17, 8:35 PM
WL-03148255 Labor Open 5 $76.00 Mar 17, 8:36 PM
WL-03148266 Travel Open 68 $48.96 Mar 17, 8:41 PM
WL-03148267 Travel Open 68 $48.96 Mar 17, 8:42 PM
WL-03148268 Travel Open 68 $48.96 Mar 17, 8:42 PM
WL-03148888 Labor Open 1.5 $60.00 Mar 18, 11:31 AM
WL-03148891 Labor Open 8 $862.00 Mar 18, 11:32 AM
WL-03150183 Labor Open 1.25 $50.00 Mar 18, 7:31 PM
WL-03150883 Labor Open 1 $40.00 Mar 19, 10:03 AM
WL-03150884 Labor Open 8 $862.00 Mar 19, 10:04 AM
WL-03150885 Labor Open 1.5 $60.00 Mar 19, 10:05 AM

Details