Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352251 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Edward Hospital — 801 S Washington St, Naperville IL, 60540

Feb 16, 2026 → Mar 25, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Mar 29)
✗ SLA Missed (30d late)
Coordinators 29.2d
Billing 3.6d
✗ SLA Missed
Coordinators
29.2 days
Over SLA
Billing
3.6 days
Over SLA
Created: Feb 17, 2026 Due: Dec 31, 2026 Completed: Mar 25, 2026 (281 days early)
📅
27.0 days Total Age
⏱️
27.1d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
29.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 87 days old
🚨
Primary Delay 27.1 days stuck in "Scheduled"
⏱️
Total Delay 29.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
27.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/16/2026 CM LM W/BN; 2/18/2026 1756 CM LM w/BN

Timeline

📋
▶
2 Work Order Created Feb 16, 7:53 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 16, 8:57 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1h 3m
⏳ 2.4 business days
🗓️
▶
2 Status: Scheduled Feb 18, 6:12 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Brittany Newman
🚨 23.7 business days
⏱️
▶
3 2x Labor Added Mar 23, 5:22 PM
2x Labor Added → 3x Labor Added → Travel Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 68
🚗
Travel Added
Type: Travel
Status: Open
Qty: 68
⏱️
▶
2 2x Labor Added Mar 24, 8:31 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 25, 12:06 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
⏱️
▶
2 Labor Added Mar 29, 8:00 AM
Labor Added → Status: Completed
✔️
Status: Completed by Brittany Newman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 38d 12h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 7h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:35 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 0m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 6, 1:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 3h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 27.1 business days (threshold: 2.0 business days)
Exceeded by 25.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Brittany Newman
Scheduled
Mar 23, 9:00 AM
Created
Feb 16, 7:53 PM
Invoice #
SM-258339

Work Details (12)

Name Type Status Qty Amount Date
WL-03155907 Labor Open 1.25 $50.00 Mar 23, 5:22 PM
WL-03155908 Labor Open 8 $862.00 Mar 23, 5:23 PM
WL-03155909 Labor Open 1.5 $60.00 Mar 23, 5:24 PM
WL-03155910 Travel Open 68 $48.96 Mar 23, 5:24 PM
WL-03155911 Travel Open 68 $48.96 Mar 23, 5:25 PM
WL-03155912 Travel Open 68 $48.96 Mar 23, 5:25 PM
WL-03156505 Labor Open 1.25 $50.00 Mar 24, 8:31 AM
WL-03156509 Labor Open 8 $862.00 Mar 24, 8:32 AM
WL-03156511 Labor Open 1.5 $60.00 Mar 24, 8:33 AM
WL-03158572 Labor Open 1 $40.00 Mar 25, 12:06 PM
WL-03158577 Labor Open 8 $862.00 Mar 25, 12:07 PM
WL-03164381 Labor Open 1.25 $50.00 Mar 29, 8:00 AM

Details