Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352271 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHIPPENHAM HOSPITAL — 7101 JAHNKE RD, RICHMOND VA, 23225

Feb 17, 2026 → Mar 16, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Mar 16)
✗ SLA Missed (15d late)
Dispatch 2.0d
Material Management 0.1d
Holding 14.2d (excluded)
Coordinators 5.5d
Field Work 0.4d
Billing 6.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
0.1 days
Holding (excluded from total)
14.2 days
Coordinators
5.5 days
Over SLA
Field Work
0.4 days
Billing
6.0 days
Over SLA
Created: Feb 17, 2026 Due: Feb 28, 2026 Completed: Mar 16, 2026 (15 days late)
📅
20.0 days Total Age
⏱️
14.2d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
8.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 14.2 days stuck in "On Hold"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
On Hold
14.2d
Scheduled
5.5d / 2.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/12/2026 SRobinson- Removing WO from Michael and dispatching to Solomon for 03/18.

03/10/2026 SRobinson- Called Ron Lee, 434-808-5998. Spoke with Ron, he confirmed that 03/18 will work for the battery replacement. Dispatching WOs to Michael and sending a confirmed email. 

02/17/2026 Srobinson- Created follow up WO as requested. (Old WO-01282572) -Follow up notes - 02/16/2026 AKlus - Completed software upgrade only. Need on-site follow-up WO to return and replace batteries when they become available.


-Previous notes -

02/16/2026 AKlus - Completed software upgrade only. Need on-site follow-up WO to return and replace batteries when they become available.


02/16/2026 RArnold - Reassigned to Allan


02/12/2026 RFosbury dispatch to Rodney C.


01/02/2026 MHamersley - recd email (11/11/2025) from Ron stating, "i did not see any of those s/ n numbers" *attached email and LU Forms to WO-01281717* ... 11/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; called 434-808-5998, spoke to Ron Lee, POC for Venue Go/Fit (he is not POC for EV300 vents) sent email: ron.lee@hcahealthcare.com ... 10/29/2025 MHamersley - called 804-483-1167, spoke to Corey, he said he didn't recieve emails, although we do have correct email address: sending f/u email: corey.jordon@healthtrustpg.com ... 09/29/2025 RFosbury - Emailed Corey Jordon, Materials Mgr at corey.jordon@healthtrustpg.com ... 08/21/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 8/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 07/23/2025 MHamersley - called 804-356-8084, spoke to Demetris, need to contact Materials Mgr, Corey Jordon; called 804-483-1167, call went to VM/LM; sent email: corey.jordon@healthtrustpg.com

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
Took time to locate the point of contact on site, locate the machine, wait for almost 35 mins for the battery to charge in order to start the process of making the machine operational after the battery install.
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 17, 8:55 AM
Work Order: WO-01352271
Type: FCO
Priority: PC
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 1d 8h
🚨 14.8 business days
👷
▶
3 Technician Assigned Mar 10, 3:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-18T12:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: On Hold
To: Scheduled
Duration in Previous: 19d 20h
📦
▶
2 Parts Requested Mar 10, 3:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Shelby Robinson
From: Scheduled
To: Awaiting Parts
Duration in Previous: 5m
🔩
▶
2 2x Parts Added Mar 10, 4:07 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 38m
⏳ 3.0 business days
🆕
Status: Entered by Shelby Robinson Mar 12, 10:23 AM
From: Scheduled
To: Entered
Duration in Previous: 1d 18h
👷
▶
3 Technician Assigned Mar 12, 10:33 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-18T12:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Entered
To: Scheduled
Duration in Previous: 9m
⏳ 3.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 16, 8:56 AM
Scheduled For: 2026-03-16T12:00:00.000+0000
🔧
Status: Tech On Site by Solomon Young Mar 16, 1:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 2h
⏱️
▶
2 Labor Added Mar 16, 4:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Solomon Young
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 6m, 0m
⏱️
▶
2 Labor Added Mar 17, 9:38 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 17h 22m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:07 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 3h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📦
Parts Order 00091938
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Solomon Young
Scheduled
Mar 16, 8:00 AM
Created
Feb 17, 8:55 AM
Invoice #
SM-257339

Work Details (4)

Name Type Status Qty Amount Date
WL-03137807 Parts Open 2 $0.00 Mar 10, 4:07 PM
WL-03137808 Expenses Open 1 $0.00 Mar 10, 4:07 PM
WL-03146062 Labor Open 1 $100.00 Mar 16, 4:15 PM
WL-03146949 Labor Open 0.016666666666667 $38.00 Mar 17, 9:38 AM

Details