📍 CHIPPENHAM HOSPITAL — 7101 JAHNKE RD, RICHMOND VA, 23225
Feb 17, 2026 → Mar 16, 2026
✅ Completed
PCPer client agreement
Target:Feb 28, 2026
🕐 Clock stopped: Completed (Mar 16)
✗ SLA Missed (15d late)
Dispatch2.0d
Material Management0.1d
Holding14.2d (excluded)
Coordinators5.5d
Field Work0.4d
Billing6.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
0.1 days
Holding(excluded from total)
14.2 days
Coordinators
5.5 days
Over SLA
Field Work
0.4 days
Billing
6.6 days
Over SLA
Created: Feb 17, 2026
Due: Feb 28, 2026
Completed: Mar 16, 2026 (15 days late)
📅
20.0 daysTotal Age
⏱️
14.2d in On HoldLongest Stage
🔄
13 transitionsStatus Changes
⚠️
8.0d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay14.2 days stuck in "On Hold"
⏱️
Total Delay8.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
On Hold
14.2d
Scheduled
5.5d / 2.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/12/2026 SRobinson- Removing WO from Michael and dispatching to Solomon for 03/18.
03/10/2026 SRobinson- Called Ron Lee, 434-808-5998. Spoke with Ron, he confirmed that 03/18 will work for the battery replacement. Dispatching WOs to Michael and sending a confirmed email.
02/17/22026 SRobinson- Created follow up WO as requested. (Old WO-01282825) -Follow up notes - 02/16/2026 AKlus - Completed software upgrade only. Need on-site follow-up WO to return and replace batteries when they become available.
-Previous notes -
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
Took time to locate the point of contact on site, locate the machine, wait for almost 35 mins for the battery to charge in order to start the process of making the machine operational after the battery install.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01352276
Account: GE Healthcare FMI
Customer Case Number: 1-554880155085, 1-554908012317
Location: CHIPPENHAM HOSPITAL
Address: 7101 JAHNKE RD, RICHMOND, VA 23225
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGD002883
Contact Name: Ron Lee
Contact Phone: 434-808-