Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352278 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 EAST ALABAMA MEDICAL CENTER — 2000 PEPPERELL PKWY, OPELIKA AL, 36801

Feb 17, 2026 → Mar 10, 2026

✅ Completed
PC Per client agreement
Target: Mar 31, 2026
🕐 Clock stopped: Completed (Mar 11)
✓ SLA Met (20d early)
Dispatch 4.0d
Material Management 1.6d
Coordinators 12.7d
Field Work 1.0d
Billing 6.4d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Material Management
1.6 days
Coordinators
12.7 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
6.4 days
Over SLA
Created: Feb 17, 2026 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
16.2 days Total Age
⏱️
7.7d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
21.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 7.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 21.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Scheduling
7.7d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Awaiting Parts
1.6d / 3.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 Brod - sent email to andrew barnes to have FSE bruce ballared onsite for 03/04 at 1pm.


02/17/2026 SRobinson- Created follow up WO as requested. (Old WO-01325463) -Follow up notes - SEB 02/226/2026. Need a new onsite WO when thw device is available to be worked on.


-Previous notes -

SEB (021626) Customer called as I was enroute to say device would not be available today.

02/13/2026 Brod - received email from Andrew confirming FSE onsite for 02/16


02/12/2026 Brod - called 3345281295 to speak to Andrew Barnes went to vm left message to schedule FSE onsite for 02/16. following up in email to andrew.barnes@eamc.org


01/08/2026 MHamersley - recd call from Andrew Barnes, POC, 334-528-1295; he confirmed device at his location, address is correct; FSE Cred: Green Security (have to make appt w/Supervisor, John Morris) sent email: andrew.barnes@eamc.org


01/08/2026 MHamersley - called 334-528-1295, call went to Andrew Barnes' VM/LM


01/07/2026 MHamersley - called 334-749-3411, xfer to Bio Med, call went to VM/LM


Venue Fit Ultrasound VFD001557

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 17, 9:22 AM
Work Order: WO-01352278
Type: FCO
Priority: PC
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Brandi Rodriguez Feb 20, 1:32 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3d 4h
⚠️ 8.0 business days
📅
▶
5 Dispatch Scheduled Mar 3, 2:22 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Parts Requested → Status: Awaiting Parts
👷
Technician Assigned by Brandi Rodriguez
Technician: Bruce Ballard
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 11d 0h
📦
Parts Requested
Order: 00091434
Status: Closed
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 2m
🔩
▶
2 2x Parts Added Mar 4, 8:41 AM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 18h 16m
⏳ 3.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 6, 11:40 AM
Scheduled For: 2026-03-10T15:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Bruce Ballard Mar 10, 1:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
⏱️
5x Labor Added Mar 10, 9:26 PM
Type: Labor, Travel
Status: Open
Qty: 1, 122, 120
✔️
Status: Completed by Bruce Ballard Mar 10, 9:35 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 14m, 0m
⚠️ 5.3 business days
⏱️
▶
2 Labor Added Mar 17, 1:09 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 15h
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 23, 3:32 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 6d 2h, 0m
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:07 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 35m
💰
Status: Invoiced by Timothy Amburgey Mar 24, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m
⏳ 3.0 business days
🧾
Invoice Created Mar 26, 5:07 PM
Invoice Number: SM-257339

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📦
Parts Order 00091434
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Mar 10, 11:00 AM
Created
Feb 17, 9:22 AM
Invoice #
SM-257339

Work Details (8)

Name Type Status Qty Amount Date
WL-03129227 Parts Open 2 $0.00 Mar 4, 8:41 AM
WL-03129228 Expenses Open 1 $0.00 Mar 4, 8:41 AM
WL-03138431 Labor Open 1 $250.00 Mar 10, 9:26 PM
WL-03138432 Labor Open 1 $100.00 Mar 10, 9:26 PM
WL-03138433 Labor Open 1 $0.00 Mar 10, 9:26 PM
WL-03138434 Travel Open 122 $0.00 Mar 10, 9:26 PM
WL-03138435 Travel Open 120 $0.00 Mar 10, 9:26 PM
WL-03147311 Labor Open 0.016666666666667 $38.00 Mar 17, 1:09 PM

Details