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WO-01352290 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS GREENVILLE NON-ACUTE DOWNTOWN — One St Francis Downtown, Greenville SC, 29601

Feb 17, 2026 → Apr 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 24, 2026
✗ SLA Missed (26 biz days late)
Active: 31 biz days
Paused: 7 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
22d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 19, 2026
22 business days (counted)
Running total: 22 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 22 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 23 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 20 → Mar 23, 2026
1 business day (not counted)
5d
▶ Clock Running
Status: Reschedule
Mar 23 → Mar 30, 2026
5 business days (counted)
Running total: 28 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Mar 30 → Apr 7, 2026
6 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 7 → Apr 10, 2026
3 business days (counted)
Running total: 31 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 31 of 5 biz days used
Created: Feb 17, 2026 Completed: Apr 10, 2026
Business Days Used 31 / 5
0 5d budget +26d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 5
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 5
Feb 17 → Mar 19 Assigned ▶ Running 22 22 / 5
Mar 19 → Mar 19 Tech On Site ▶ Running 0 22 / 5
Mar 19 → Mar 20 Tech Off Site ▶ Running 1 23 / 5
Mar 20 → Mar 23 Awaiting Parts ⏸ Paused 1 —
Mar 23 → Mar 30 Reschedule ▶ Running 5 28 / 5
Mar 30 → Apr 7 Awaiting Parts ⏸ Paused 6 —
Apr 7 → Apr 10 Reschedule ▶ Running 3 31 / 5
Apr 10 → Apr 10 Tech On Site ▶ Running 0 31 / 5
Dispatch 0.0d
Material Management 8.5d
Coordinators 32.5d
Field Work 1.9d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.5 days
Over SLA
Coordinators
32.5 days
Over SLA
Field Work
1.9 days
Billing
2.3 days
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Apr 10, 2026 (44 days late)
📅
39.0 days Total Age
⏱️
23.0d in Assigned Longest Stage
🔄
15 transitions Status Changes
⚠️
34.0d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Mar 20, 2026
Visit 2 Apr 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 23.0 days stuck in "Assigned"
⏱️
Total Delay 34.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
23.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
1.8d / 2.0d SLA
Awaiting Parts
8.5d / 3.0d SLA
Reschedule
9.4d / 2.0d SLA
Closed
3.7d / 1.0d SLA
WO Correction Needed
1.9d
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.15.26 hshaw - Travel 4/10 missing End Date & Time Travel

🔧 Work Performed
Replaced release cable and gas shock. Adjusted fowler release.
🔍 Technician Findings
Release cable worn. Gas shock leaking.
⚠️ Problem Description
Requested by GE: broken headrest. will not go up. Located at St francis Cancer center 2nd floor POD C. Last room on the right.
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Feb 17, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 10:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48m
🚨 23.0 business days
🔧
▶
2 Status: Tech On Site Mar 19, 1:11 PM
Status: Tech On Site → Status: Tech Off Site
🚗
Status: Tech Off Site by Joe Evans
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
3x Labor Added Mar 20, 3:49 PM
Type: Labor
Status: Open
Qty: 0.5, 1
📦
▶
2 Parts Requested Mar 20, 3:58 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Tech Off Site
To: Awaiting Parts
Duration in Previous: 1d 2h
⏳ 2.0 business days
💵
▶
2 Expenses Added Mar 23, 4:43 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3d 0h
⚠️ 5.9 business days
📦
▶
2 Parts Requested Mar 30, 10:56 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Reschedule
To: Awaiting Parts
Duration in Previous: 6d 18h
⏳ 3.0 business days
🔩
3x Parts Added Apr 1, 8:17 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📦
Parts Requested Apr 5, 8:16 PM
Order: 00094040
Status: Closed
⏳ 2.0 business days
💵
▶
2 Expenses Added Apr 7, 8:44 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 21h
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Apr 10, 7:23 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Joe Evans
From: Reschedule
To: Tech On Site
Duration in Previous: 3d 10h
✔️
Status: Completed by Joe Evans Apr 10, 7:30 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.6 business days
✏️
Status: WO Correction Needed by Hannah Shaw Apr 15, 12:50 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 17h
⏱️
▶
2 Labor Added Apr 16, 10:10 AM
Labor Added → Status: Closed
🏁
Status: Closed by Mark Franks
From: WO Correction Needed
To: Closed
Duration in Previous: 21h 20m
📄
Status: Ready to Bill by Hannah Shaw Apr 16, 3:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 50m
📨
▶
2 Status: Invoice Pending Apr 16, 5:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Apr 17, 8:00 AM
Invoice Number: SM-259435

Bottlenecks

Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)
Exceeded by 22.5 business days
Reschedule
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📦
Parts Order 00093071
Closed
📦
Parts Order 00093635
Closed
📦
Parts Order 00094040
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 17, 9:43 AM
Invoice #
SM-259435

Work Details (11)

Name Type Status Qty Amount Date
WL-03153423 Labor Open 0.5 $0.00 Mar 20, 3:49 PM
WL-03153424 Labor Open 1 $0.00 Mar 20, 3:49 PM
WL-03153425 Labor Open 1 $0.00 Mar 20, 3:49 PM
WL-03155790 Expenses Open 1 $0.00 Mar 23, 4:43 PM
WL-03168296 Parts Open 1 $0.00 Apr 1, 8:17 AM
WL-03168297 Parts Open 1 $0.00 Apr 1, 8:17 AM
WL-03168298 Expenses Open 1 $0.00 Apr 1, 8:17 AM
WL-03175576 Expenses Open 1 $0.00 Apr 7, 8:44 AM
WL-03182351 Labor Open 1.25 $0.00 Apr 10, 7:23 PM
WL-03182352 Labor Open 2 $0.00 Apr 10, 7:23 PM
WL-03188386 Labor Open 0.75 $0.00 Apr 16, 10:10 AM

Details