Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352296 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Feb 17, 2026 → Aug 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (113 biz days late)
Active: 121 biz days
🕐 Clock stopped: Completed (Aug 10, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of ? biz days used
92d
▶ Clock Running
Status: On Hold
Feb 18 → Jun 30, 2026
92 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 30 → Jul 2, 2026
2 business days (counted)
Running total: 95 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jul 2 → Jul 2, 2026
0 business days (not counted)
26d
▶ Clock Running
Status: Scheduled
Jul 2 → Aug 10, 2026
26 business days (counted)
Running total: 121 of ? biz days used
Created: Feb 17, 2026 Completed: Aug 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 18 Created ▶ Running 1 1
Feb 18 → Jun 30 On Hold ▶ Running 92 93
Jun 30 → Jul 2 Assigned ▶ Running 2 95
Jul 2 → Jul 2 Awaiting Parts ⏸ Paused 0 —
Jul 2 → Aug 10 Scheduled ▶ Running 26 121
Dispatch 2.0d
Material Management 0.8d
Holding 92.2d (excluded)
Coordinators 29.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
0.8 days
Holding (excluded from total)
92.2 days
Coordinators
29.6 days
Over SLA
Created: Feb 17, 2026 Due: Feb 28, 2026 Completed: Aug 10, 2026 (162 days late)
📅
122.0 days Total Age
⏱️
92.2d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
28.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Completed • 177 days old
🚨
Primary Delay 92.2 days stuck in "On Hold"
⏱️
Total Delay 28.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
On Hold
92.2d
Assigned
3.0d / 0.5d SLA
Awaiting Parts
0.8d / 3.0d SLA
Scheduled
26.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/02/2026 MKlose- Order Parts for Fady


02/17/2026 SRobinson- Created follow up WO as requested. (Old Wo-01326193) -Follow up notes - NEEDS BATTERIES


-Previous notes-

02/16/2026 RArnold - Dispatching to Eric

02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
WO was used to order and ship batteries only.
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 17, 10:05 AM
Work Order: WO-01352296
Type: FCO
Priority: PC
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 1d 7h
🚨 92.8 business days
👷
▶
2 Technician Assigned Jun 30, 11:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 131d 16h
⏳ 3.0 business days
📦
▶
2 Parts Requested Jul 2, 8:41 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Megan Klose
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 21h
🗓️
▶
3 Status: Scheduled Jul 2, 3:07 PM
Status: Scheduled → Dispatch Scheduled → 2x Parts Added
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-07-06T04:00:00.000+0000
🔩
2x Parts Added
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 8.0 business days
📅
Dispatch Scheduled by Fady Messak Jul 14, 12:29 PM
Scheduled For: 2026-07-31T04:00:00.000+0000
🚨 20.0 business days
📅
▶
2 Dispatch Scheduled Aug 10, 10:04 AM
Dispatch Scheduled → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 38d 18h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 26.6 business days (threshold: 2.0 business days)
Exceeded by 24.6 business days

🔗 Related Artifacts

📦
Parts Order 00098780
Shipped

ℹ️ Work Order Details

Status
Completed
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Aug 10, 10:04 AM
Created
Feb 17, 10:05 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03282415 Parts Open 2 $0.00 Jul 2, 3:08 PM
WL-03282416 Expenses Open 1 $0.00 Jul 2, 3:08 PM

Details