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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352297 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Feb 17, 2026 → Aug 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (124 biz days late)
Active: 132 biz days
🕐 Clock stopped: Completed (Aug 25, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of ? biz days used
92d
▶ Clock Running
Status: On Hold
Feb 18 → Jun 30, 2026
92 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 30 → Jul 2, 2026
2 business days (counted)
Running total: 95 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jul 2 → Jul 2, 2026
0 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Jul 2 → Aug 25, 2026
37 business days (counted)
Running total: 132 of ? biz days used
Created: Feb 17, 2026 Completed: Aug 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 18 Created ▶ Running 1 1
Feb 18 → Jun 30 On Hold ▶ Running 92 93
Jun 30 → Jul 2 Assigned ▶ Running 2 95
Jul 2 → Jul 2 Awaiting Parts ⏸ Paused 0 —
Jul 2 → Aug 25 Scheduled ▶ Running 37 132
Dispatch 2.0d
Material Management 0.8d
Holding 92.2d (excluded)
Coordinators 40.6d
Field Work 4.0d
Billing 5.1d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
0.8 days
Holding (excluded from total)
92.2 days
Coordinators
40.6 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
5.1 days
Over SLA
Created: Feb 17, 2026 Due: Feb 28, 2026 Completed: Aug 28, 2026 (180 days late)
📅
136.0 days Total Age
⏱️
92.2d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
46.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 92.2 days stuck in "On Hold"
⏱️
Total Delay 46.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
On Hold
92.2d
Assigned
3.0d / 0.5d SLA
Awaiting Parts
0.8d / 3.0d SLA
Scheduled
37.6d / 2.0d SLA
Completed
4.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.7d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/06/2026 TAmburgey - Reviewed this invoiced work order as part of a lookback on previous invoices. The FMI 78101 labor flag is incorrect; the work performed states "WO for parts only," so no FMI labor applies. TBA and TBR both equal $0.00. No corrections are needed.

07/02/2026 MKlose- Order Parts for Fady


02/17/2026 SRobinson- Created follow up WO for the remaining. (Old WO-01326194) -Follow up notes - NEEDS BATTERIES


-Previous notes -

02/16/2026 Rfosbury dispatched to Eric M


02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
WO for parts only
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Feb 17, 10:10 AM
Work Order: WO-01352297
Type: FCO
Priority: PC
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 5:37 PM
From: Entered
To: On Hold
Duration in Previous: 1d 7h
🚨 92.8 business days
👷
▶
2 Technician Assigned Jun 30, 11:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 131d 16h
⏳ 3.0 business days
📦
▶
2 Parts Requested Jul 2, 8:40 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Megan Klose
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 21h
🗓️
▶
2 Status: Scheduled Jul 2, 3:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-07-06T04:00:00.000+0000
🔩
2x Parts Added Jul 2, 3:40 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 8.0 business days
📅
Dispatch Scheduled by Fady Messak Jul 14, 12:30 PM
Scheduled For: 2026-07-31T04:00:00.000+0000
🚨 25.0 business days
📅
Dispatch Scheduled by Fady Messak Aug 17, 10:03 AM
Scheduled For: 2026-08-17T14:03:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Fady Messak Aug 20, 11:31 AM
Scheduled For: 2026-08-20T15:31:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Fady Messak Aug 25, 9:02 AM
Scheduled For: 2026-08-25T13:02:00.000+0000
✔️
Status: Completed by Fady Messak Aug 25, 12:15 PM
From: Scheduled
To: Completed
Duration in Previous: 53d 21h
⏳ 3.8 business days
🏁
Status: Closed by Fady Messak Aug 28, 6:38 AM
From: Completed
To: Closed
Duration in Previous: 2d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 1, 2:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 8h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Sep 3, 4:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 2h
⏳ 2.9 business days
💰
Status: Invoiced by Yecenia Campos Sep 8, 2:34 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 21h
🚨 21.0 business days
🧾
Invoice Created Oct 6, 2:55 PM
Invoice Number: SM-272083

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 37.6 business days (threshold: 2.0 business days)
Exceeded by 35.6 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📦
Parts Order 00098779
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Aug 25, 9:02 AM
Created
Feb 17, 10:10 AM
Invoice #
SM-272083

Work Details (2)

Name Type Status Qty Amount Date
WL-03282510 Parts Open 2 $0.00 Jul 2, 3:40 PM
WL-03282511 Expenses Open 1 $0.00 Jul 2, 3:40 PM

Details