Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352303 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 17, 2026 → Feb 24, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 24)
✓ SLA Met
Dispatch 0.0d
Coordinators 6.1d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.1 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 24, 2026 (on time)
📅
6.0 days Total Age
⏱️
5.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 5.3 days stuck in "Assigned"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
5.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
preformed pm as per mfg worksheet to ensure unit is ready for use
🔍 Technician Findings
found unit
⚠️ Problem Description
Preventative Maintenance
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 17, 10:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Brandi Alvarez
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Feb 17, 4:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 18m
⚠️ 5.9 business days
✔️
▶
3 Status: Completed Feb 24, 9:31 AM
Status: Completed → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 2:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 5h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12h 8m, 0m
⏳ 1.0 business days
🧾
Invoice Created Mar 1, 9:23 PM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 17, 10:18 AM
Invoice #
SM-255042

Work Details (2)

Name Type Status Qty Amount Date
WL-03117315 Labor Open 0.5 $0.00 Feb 24, 9:33 AM
WL-03117316 Labor Open 1 $0.00 Feb 24, 9:33 AM

Details