Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352314 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 17, 2026 → Feb 19, 2026

✅ Completed

P5 5 business days from creation

Target: Feb 24, 2026

🕐 Clock stopped: Completed (Feb 20)

✓ SLA Met (4d early)

Dispatch 0.0d

Coordinators 3.2d

Billing 1.5d

✓ SLA Met

Dispatch
0.0 days

Coordinators
3.2 days
Over SLA

Billing
1.5 days
Over SLA

Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 20, 2026 (4 days early)

📅

3.2 days Total Age

⏱️

5.0d in Closed Longest Stage

🔄

5 transitions Status Changes

⚠️

6.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 86 days old

🚨

Primary Delay 5.0 days stuck in "Closed"

⏱️

Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.8d / 1.0d SLA

Assigned

2.5d / 0.5d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        preformed pm as per mfg worksheet to ensure unit is ready for use                    

🔍 Technician Findings

                        found unit                    

⚠️ Problem Description

                        Preventative Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 17, 10:28 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Brandi Alvarez

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Status: Assigned Feb 17, 4:35 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Laura Hill

Technician: Carlos Robles

⏳ 2.9 business days

⏱️

3x Labor Added Feb 19, 12:11 PM

Type: Labor, Travel

Status: Open

Qty: 0.5, 1, 21

✔️

Status: Completed by Carlos Robles Feb 19, 8:24 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 2d 3h, 0m

⚠️ 5.4 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 26, 2:24 PM

From: Closed

To: Ready to Bill

Duration in Previous: 6d 18h

📨

Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 12h 17m, 0m

🧾

Invoice Created Feb 27, 9:00 AM

Invoice Number: SM-255042

Bottlenecks

Assigned

Duration: 2.5 business days (threshold: 4.0 business hours)

Exceeded by 2.0 business days

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Ready to Bill

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Feb 17, 10:28 AM

Invoice #

SM-255042

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03112013	Labor	Open	0.5	$0.00	Feb 19, 12:11 PM
WL-03112014	Labor	Open	1	$0.00	Feb 19, 12:11 PM
WL-03112015	Travel	Open	21	$0.00	Feb 19, 12:11 PM