Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352345 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 17, 2026 → Mar 3, 2026

✅ Completed
PC Per client agreement
Target: Mar 10, 2026
🕐 Clock stopped: Completed (Mar 3)
✓ SLA Met (7d early)
Dispatch 0.0d
Coordinators 10.9d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.9 days
Over SLA
Billing
1.2 days
Over SLA
Created: Feb 17, 2026 Due: Mar 10, 2026 Completed: Mar 3, 2026 (7 days early)
📅
10.9 days Total Age
⏱️
10.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 10.9 days stuck in "Assigned"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.9d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
IDP15 Exchange Pump

Timeline

📋
▶
3 Work Order Created Feb 17, 11:51 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 6.0 business days
🔩
Parts Added Feb 24, 9:26 AM
Type: Parts
Status: Open
Qty: 1
⚠️ 6.0 business days
✔️
Status: Completed by Kim Pearson Mar 3, 10:45 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 22h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Mar 4, 11:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
3 Status: Invoice Pending Mar 4, 8:27 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-255617

Bottlenecks

Assigned
Duration: 10.9 business days (threshold: 4.0 business hours)
Exceeded by 10.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 17, 11:51 AM
Invoice #
SM-255617

Work Details (1)

Name Type Status Qty Amount Date
WL-03117305 Parts Open 1 $1,215.50 Feb 24, 9:26 AM

Details