Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352347 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 17, 2026 → Mar 3, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Mar 10, 2026

✓ SLA Met (5 biz days early)

Active: 10 biz days

🕐 Clock stopped: Canceled (Mar 3, 2026)

▶ Clock Running

Status: Created

Feb 17 → Feb 17, 2026

0 business days (counted)

Running total: 0 of ? biz days used

10d

▶ Clock Running

Status: Assigned

Feb 17 → Mar 3, 2026

10 business days (counted)

Running total: 10 of ? biz days used

Created: Feb 17, 2026 Canceled: Mar 3, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Feb 17 → Feb 17	Created	▶ Running	0	0
Feb 17 → Mar 3	Assigned	▶ Running	10	10

Dispatch 0.0d

Coordinators 10.9d

✓ SLA Met

Dispatch
0.0 days

Coordinators
10.9 days
Over SLA

Created: Feb 17, 2026 Due: Mar 10, 2026 Completed: Mar 3, 2026 (7 days early)

📅

10.9 days Total Age

⏱️

10.9d in Assigned Longest Stage

🔄

2 transitions Status Changes

⚠️

10.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention

Canceled • 177 days old

🚨

Primary Delay 10.9 days stuck in "Assigned"

⏱️

Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

10.9d / 0.5d SLA

💬 Activities, Notes & Communications

📄 Description

                        IDP15 Exchange Pump                    

Timeline

📋

▶

2 Work Order Created Feb 17, 11:56 AM

Work Order Created → Parts Added

🔩

Parts Added

Type: Parts

Status: Open

Qty: 1

👷

▶

2 Technician Assigned Feb 17, 12:03 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Kim Pearson

From: Entered

To: Assigned

Duration in Previous: 6m

🚨 11.0 business days

🚫

Status: Canceled by Kim Pearson Mar 3, 10:14 AM

From: Assigned

To: Canceled

Duration in Previous: 13d 22h

Bottlenecks

Assigned

Duration: 10.9 business days (threshold: 4.0 business hours)

Exceeded by 10.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

Repair

Branch

ERLA - PROD

Technician

VPD Bench

Scheduled

N/A

Created

Feb 17, 11:56 AM

Invoice #

N/A

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03108621	Parts	Open	1	$0.00	Feb 17, 11:57 AM