Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352347 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Feb 17, 2026 → Mar 3, 2026

✅ Completed
PC Per client agreement
Target: Mar 10, 2026
🕐 Clock stopped: Canceled (Mar 3)
✓ SLA Met (7d early)
Dispatch 0.0d
Coordinators 10.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.9 days
Over SLA
Created: Feb 17, 2026 Due: Mar 10, 2026 Completed: Mar 3, 2026 (7 days early)
📅
10.9 days Total Age
⏱️
10.9d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
10.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 86 days old
🚨
Primary Delay 10.9 days stuck in "Assigned"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.9d / 0.5d SLA

💬 Activities, Notes & Communications

📄 Description
IDP15 Exchange Pump

Timeline

📋
▶
2 Work Order Created Feb 17, 11:56 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 17, 12:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 6m
🚨 11.0 business days
🚫
Status: Canceled by Kim Pearson Mar 3, 10:14 AM
From: Assigned
To: Canceled
Duration in Previous: 13d 22h

Bottlenecks

Assigned
Duration: 10.9 business days (threshold: 4.0 business hours)
Exceeded by 10.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Feb 17, 11:56 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03108621 Parts Open 1 $0.00 Feb 17, 11:57 AM

Details