Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352348 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 17, 2026 → Feb 20, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 3.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.9 days
Over SLA
Billing
0.0 days
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 20, 2026 (4 days early)
📅
3.9 days Total Age
⏱️
7.2d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 7.2 days stuck in "Closed"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
3.3d / 0.5d SLA
Closed
8.5d / 1.0d SLA
WO Correction Needed
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3.3.26 hshaw - clarify with tech for parts#

3006400533


🔧 Work Performed
replaced bent fowler bushings and replaced broken off blue handles and replaced ripped mattress cover
🔍 Technician Findings
found unit with broken tag
⚠️ Problem Description
Carlos Robles: mattress cover is ripped, head making noise when going up, blue handles broken off
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Feb 17, 11:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🔩
Parts Added Feb 17, 1:15 PM
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Feb 17, 4:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 36m
⏳ 3.9 business days
⏱️
Labor Added Feb 20, 9:20 AM
Type: Labor
Status: Open
Qty: 4
✔️
Status: Completed by Carlos Robles Feb 20, 5:13 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 0h, 0m
⚠️ 7.8 business days
✏️
Status: WO Correction Needed by Hannah Shaw Mar 3, 10:49 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 17h
🔩
▶
2 2x Parts Added Mar 3, 10:55 AM
2x Parts Added → Status: Closed
🏁
Status: Closed by Carlos Robles
From: WO Correction Needed
To: Closed
Duration in Previous: 6m
📄
▶
2 Status: Ready to Bill Mar 3, 9:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-255509

Bottlenecks

Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Closed
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Feb 17, 11:57 AM
Invoice #
SM-255509

Work Details (4)

Name Type Status Qty Amount Date
WL-03108692 Parts Open 1 $0.00 Feb 17, 1:15 PM
WL-03113539 Labor Open 4 $380.00 Feb 20, 9:20 AM
WL-03127618 Parts Open 2 $11.94 Mar 3, 10:55 AM
WL-03127619 Parts Open 2 $11.48 Mar 3, 10:55 AM

Details