Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352355 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Feb 17, 2026 → Sep 1, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Feb 24, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 136 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸132d
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Aug 26, 2026
132 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Aug 26 → Sep 1, 2026
4 business days (not counted)
Created: Feb 17, 2026 Completed: Sep 1, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 5
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 5
Feb 17 → Feb 18 Assigned ▶ Running 1 1 / 5
Feb 18 → Aug 26 Awaiting Parts ⏸ Paused 132 —
Aug 26 → Aug 26 Assigned ▶ Running 0 1 / 5
Aug 26 → Sep 1 Awaiting Parts ⏸ Paused 4 —
Dispatch 0.0d
Material Management 137.7d
Coordinators 1.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
137.7 days
Over SLA
Coordinators
1.8 days
Over SLA
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Sep 1, 2026 (188 days late)
📅
137.8 days Total Age
⏱️
133.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
135.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Aug 31, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 246 days old
🚨
Primary Delay 133.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 135.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Awaiting Parts
137.7d / 3.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced mattress cover tested bed functions and returned bed to service
🔍 Technician Findings
mattress cover missing zipper and is disconnected from bottom section
⚠️ Problem Description
repair request isolibrium top cover zipper missing cover will not stay on bed needs to be replaced out of scope repair Lancara, Kenneth
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Feb 17, 12:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 17, 12:34 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kenneth Lancara
⏱️
Labor Added Feb 17, 8:35 PM
Type: Labor
Status: Open
Qty: 0.5
📦
▶
2 Parts Requested Feb 18, 8:25 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 19h 50m
🚨 133.0 business days
👷
▶
2 Technician Assigned Aug 26, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Awaiting Parts, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 189d 5h, 0m
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Sep 1, 12:06 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Awaiting Parts, Completed
To: Completed, Closed
Duration in Previous: 5d 21h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 3, 11:16 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 23h, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 6, 1:59 AM
Invoice Number: SM-272017

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Awaiting Parts
Duration: 133.0 business days (threshold: 3.0 business days)
Exceeded by 130.0 business days
Awaiting Parts
Duration: 4.7 business days (threshold: 3.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📦
Parts Order 00090588
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Devonte Thompson
Scheduled
N/A
Created
Feb 17, 12:13 PM
Invoice #
SM-272017

Work Details (3)

Name Type Status Qty Amount Date
WL-03109529 Labor Open 0.5 $47.50 Feb 17, 8:35 PM
WL-03361927 Labor Open 1.5 $142.50 Sep 1, 12:06 PM
WL-03361928 Parts Open 1 $1,772.25 Sep 1, 12:06 PM

Details