Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352355 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Feb 17, 2026 → Present

⛔ Blocked
P5 5 business days from creation
Target: Feb 24, 2026
⏸ 85d excluded (parts wait + holding)
⚠ 0 biz days left
Dispatch 0.0d
Coordinators 1.8d
⚠ At Risk
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Created: Feb 17, 2026 Due: Feb 24, 2026 (80 days overdue)
📅
63.8 days Total Age
⏱️
1.8d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
1.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Blocked - Action Required
Awaiting Parts • 86 days old
🚨
Primary Delay 1.8 days stuck in "Assigned"
⏱️
Total Delay 1.3 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
TS and sent PO request to BIomed
🔍 Technician Findings
mattress cover missing zipper and is disconnected from bottom section
⚠️ Problem Description
repair request isolibrium top cover zipper missing cover will not stay on bed needs to be replaced out of scope repair Lancara, Kenneth
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
▶
2 Work Order Created Feb 17, 12:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Feb 17, 12:34 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kenneth Lancara
⏱️
Labor Added Feb 17, 8:35 PM
Type: Labor
Status: Open
Qty: 0.5
📦
▶
2 Parts Requested Feb 18, 8:25 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 19h 50m

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days

🔗 Related Artifacts

📦
Parts Order 00090588
Submitted

ℹ️ Work Order Details

Status
Awaiting Parts
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 17, 12:13 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03109529 Labor Open 0.5 $47.50 Feb 17, 8:35 PM

Details