Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352356 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Feb 17, 2026 → Feb 18, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 18)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 1.8d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Over SLA
Billing
0.1 days
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 18, 2026 (6 days early)
📅
1.8 days Total Age
⏱️
7.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 7.4 days stuck in "Closed"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Closed
7.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced main control board and footboard connector cable, wiped down bed and tested all functions and returned bed to service
🔍 Technician Findings
main board had corrosion on footboard connector cable pins
⚠️ Problem Description
repair request no function on footboard Lancara, Kenneth
📄 Description
FL28EX GoBed II

Timeline

📋
▶
2 Work Order Created Feb 17, 12:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 12:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Feb 18, 3:27 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 10:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 18h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 42m, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 8:00 AM
Invoice Number: SM-255180

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Feb 17, 12:26 PM
Invoice #
SM-255180

Work Details (4)

Name Type Status Qty Amount Date
WL-03110690 Labor Open 0.25 $0.00 Feb 18, 3:27 PM
WL-03110691 Labor Open 2.5 $0.00 Feb 18, 3:27 PM
WL-03110692 Parts Open 1 $0.00 Feb 18, 3:27 PM
WL-03110693 Parts Open 1 $0.00 Feb 18, 3:27 PM

Details