Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352358 ↗ ServiceMax

GCX Medical • Upgrade • P3

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Feb 17, 2026 → Feb 23, 2026

✅ Completed
P3 3 business days from creation
Target: Feb 20, 2026
🕐 Clock stopped: Completed (Feb 18)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 1.1d
Field Work 4.0d
Billing 47.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
47.3 days
Over SLA
Created: Feb 17, 2026 Due: Feb 20, 2026 Completed: Feb 23, 2026 (2 days late)
📅
4.8 days Total Age
⏱️
42.8d in Billing Review Longest Stage
🔄
7 transitions Status Changes
⚠️
50.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 42.8 days stuck in "Billing Review"
⏱️
Total Delay 50.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.1d / 0.5d SLA
Completed
4.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
42.8d / 2.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

WO has Wait Time

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 17, 12:31 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
▶
2 6x Labor Added Feb 17, 9:12 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned
To: Completed
Duration in Previous: 8h 41m
⏳ 3.7 business days
🏁
Status: Closed by Raymond Ebanks Feb 23, 2:47 AM
From: Completed
To: Closed
Duration in Previous: 5d 5h
⏳ 4.0 business days
💵
Status: Billing Review by Diane Patton Feb 26, 12:27 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 9h
🚨 43.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 4:26 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 60d 2h
⏳ 4.9 business days
📨
▶
3 Status: Invoice Pending May 1, 6:55 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-260864

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.7 business hours
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 42.8 business days (threshold: 2.0 business days)
Exceeded by 40.8 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Feb 17, 12:31 PM
Invoice #
SM-260864

Work Details (6)

Name Type Status Qty Amount Date
WL-03109604 Labor Open 1.5 $0.00 Feb 17, 9:12 PM
WL-03109605 Labor Open 1 $0.00 Feb 17, 9:12 PM
WL-03109606 Labor Open 0.5 $0.00 Feb 17, 9:12 PM
WL-03109607 Labor Open 0.75 $56.48 Feb 17, 9:12 PM
WL-03109608 Travel Open 52 $0.00 Feb 17, 9:12 PM
WL-03109609 Travel Open 25 $0.00 Feb 17, 9:12 PM

Details