Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352362 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Feb 17, 2026 → Feb 17, 2026

✅ Completed

PC Per client agreement

Target: Apr 30, 2026

🕐 Clock stopped: Completed (Feb 18)

✓ SLA Met (71d early)

Dispatch 0.0d

Coordinators 1.2d

Billing 2.5d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.2 days
Over SLA

Billing
2.5 days
Over SLA

Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Feb 18, 2026 (71 days early)

📅

1.2 days Total Age

⏱️

2.5d in Ready to Bill Longest Stage

🔄

4 transitions Status Changes

⚠️

3.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 86 days old

🚨

Primary Delay 2.5 days stuck in "Ready to Bill"

⏱️

Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

1.2d / 0.5d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

Timeline

📋

▶

3 Work Order Created Feb 17, 12:36 PM

Work Order Created → Status: Assigned → Technician Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 0m

👷

Technician Assigned by Ashley Luman

Technician: a0h5A00000GbgwJQAR, Raymond Ebanks

⏱️

Labor Added Feb 17, 9:59 PM

Type: Labor

Status: Open

Qty: 0.75

✔️

Status: Completed by Raymond Ebanks Feb 17, 10:05 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 9h 29m, 0m

⏳ 2.2 business days

📄

Status: Ready to Bill by Diane Patton Feb 19, 3:20 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 17h

⏳ 3.0 business days

📨

Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 4d 0h, 0m

🚨 34.0 business days

🧾

Invoice Created Apr 9, 12:42 PM

Invoice Number: SM-254695

Bottlenecks

Assigned

Duration: 1.2 business days (threshold: 4.0 business hours)

Exceeded by 5.5 business hours

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 2.5 business days (threshold: 1.0 business days)

Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Raymond Ebanks

Scheduled

N/A

Created

Feb 17, 12:36 PM

Invoice #

SM-254695

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03109678	Labor	Open	0.75	$56.48	Feb 17, 9:59 PM