Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352368 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Feb 17, 2026 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (51 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Feb 17, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 18 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.2d
Billing 1.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Over SLA
Billing
1.9 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Feb 18, 2026 (71 days early)
📅
1.2 days Total Age
⏱️
7.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 7.0 days stuck in "Closed"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.2d / 0.5d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
3 Work Order Created Feb 17, 12:43 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0h5A00000GbgwJQAR, Raymond Ebanks
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added Feb 17, 10:27 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Raymond Ebanks Feb 17, 10:34 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9h 50m
⚠️ 7.2 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 11:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 13h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 6h
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🚨 29.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255231

Bottlenecks

Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Feb 17, 12:43 PM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03109715 Labor Open 0.75 $56.48 Feb 17, 10:27 PM

Details