Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352377 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Feb 17, 2026 → Mar 24, 2026

✅ Completed

PSM Last business day of February 2026

Target: Feb 27, 2026

🕐 Clock stopped: Completed (Mar 24)

✗ SLA Missed (25d late)

Dispatch 0.0d

Coordinators 25.7d

Field Work 0.0d

Billing 1.6d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
25.7 days
Over SLA

Field Work
0.0 days

Billing
1.6 days
Over SLA

Created: Feb 17, 2026 Due: Mar 31, 2026 Completed: Mar 24, 2026 (7 days early)

📅

25.7 days Total Age

⏱️

25.3d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

28.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 86 days old

🚨

Primary Delay 25.3 days stuck in "Assigned"

⏱️

Total Delay 28.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.4d / 1.0d SLA

Assigned

25.3d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

3.9d / 1.0d SLA

Ready to Bill

1.6d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        preformed pm as per mfg worksheet to ensure unit is ready for use                    

🔍 Technician Findings

                        found unit                    

⚠️ Problem Description

                        Carlos Robles: pm due                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Feb 17, 1:31 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Feb 17, 4:41 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 3h 9m

🚨 25.9 business days

⏱️

▶

3 Labor Added Mar 24, 1:02 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Carlos Robles

From: Assigned

To: Completed

Duration in Previous: 34d 19h

🏁

Status: Closed by Carlos Robles

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 4.0 business days

📄

Status: Ready to Bill by Brandi Alvarez Mar 27, 3:27 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 2h

⏳ 2.0 business days

📨

▶

2 Status: Invoice Pending Mar 30, 1:52 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

⏳ 3.0 business days

🧾

Invoice Created Apr 1, 9:00 AM

Invoice Number: SM-257794

Bottlenecks

Assigned

Duration: 25.3 business days (threshold: 4.0 business hours)

Exceeded by 24.8 business days

Closed

Duration: 3.9 business days (threshold: 1.0 business days)

Exceeded by 2.9 business days

Ready to Bill

Duration: 1.6 business days (threshold: 1.0 business days)

Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Feb 17, 1:31 PM

Invoice #

SM-257794

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03156921	Labor	Open	1	$0.00	Mar 24, 1:02 PM